Storelocal Storage

I have rented a unit at this facility for a very long time. It was originally Affordable Storage, and it was actually affordable. Then it became Keylock and storage prices were doubled. Then it became Storelocal. Storelocal decided to cut corners and got rid of nightly patrols so over the Christmas break my unit was burglarized. They will not share the video without a subpoena yet I have been told they saw nothing on the video but somehow a whole lot of my stuff is magically gone. They have since reinstated the nightly patrols and are now looking in to better camera systems which tells me their current camera system is not good, and this does me no good now because my stuff is still gone. I was originally told that I would be contacted in a few days and the police would get the video footage. I heard nothing for over two weeks. I had to contact the district manager myself before she finally reached out to me only to be told that a subpoena was required for the footage but they saw nothing on the footage. Yet I was told by the front office that there was all sorts of suspicious behavior with fence hopping and lock cutting over a several week period. They are more concerned that I put a second lock on the unit that was burglarized than actually helping solve the burglary. This all happened right after they raised the rates yet again. On top of this they barely plowed the facility and I had to dig out a ton of snow and ice just to access my unit. They do not care about their customers. I can no longer in good conscience recommend anyone store anything they value at this location.
Jan 29th, 2024

I needed a storage space in order to do a transitional move in phases. Stopped by to check prices. The office manager was amazing and very friendly. Nicolle helped us find the perfect unit at the right price. My experience was fantastic and I highly recommend based on the excellent experience I received.
Jan 19th, 2024

This is for the Maple Grove in Boise location. Plow the lot!!!! It's been a week since we got the big snow storm and it's still full of snow and deep ruts and slush and now water puddling up. It is difficult driving through there. I have seen several people get stuck also. I had to find a shovel to shovel out in front of my door tonight, from snow falling off the roof and blocking all the doors that swing out. My shoes are absolutely soaked from having no choice but to walk back and forth on the snow/slush filled lot. I'm so mad and disappointed. The front by the office is nice and plowed though, of course. Having to drive in and out of there almost daily is messing up my vehicles' traction control and stabilitrak system, the snow is still so deep and throwing me all over the place as I get through all of that. Please hire someone and get that cleaned up. It's going to be a flood after this. We're all paying customers and this is ridiculous.
Jan 19th, 2024

I thought this company was a great place to rent a storage unit. It is convenient, clean, and HAD a great monthly fee...even the customer service at the desk is wonderful. HOWEVER, after renting a unit for 2 MONTHS, I was informed that the company is raising my monthly rent payment. I was told that the owners (Osbornes) had planned to raise the rates, but did not inform new customers...Ridiculous! You could have let me use the unit for at least 6 months or a year before raising the monthly fee. DO NOT RENT FROM THIS COMPANY! POOR BUSINESS ACTS! One star business! UPDATE: On December 7, 2023, at my convenience, I contacted Kenny about the above situation. He submitted a request for the owners (Osbornes) of the company to contact me. I was never contacted. I terminated my account with this company December 13, 2023. Moreover, I want to be clear, Kenny, at the front desk, was very respectful and courteous. However, the owners of this company deserve a one star rating! They DO NOT STRIVE to deliver the best service to their current customers. Thus, why would they care to give good service to new customers. They only care about the money and don't care about their customers! RIDICULOUS BUSINESS ETHICS! DO NOT RENT FROM THIS COMPANY!
Nov 25th, 2023

They had the perfect spot for me, and Nicole was great to work with!
Nov 4th, 2023