Aspen Air Conditioning

My 99.5 year old MOM recently had a vacate her apt in DELRAY BEACH, FLA. because of failing health. As her son, I am in charge of selling it and our realtor told us the air conditioning needed evaluation, likely work, possible replacement. I contacted ASPEN on March 11,2024 and was informed by their employee that someone would be at the apt between 2-6 PM the following day, MARCH 12, 2024. My Moms neighbor kindly agreed to be available and allow them apt entry (since I physically live out of state myself ). At 5 PM the neighbor informed me that nobody had arrived. I then called the ASPEN AIR CONDITIONING COMPANY to see if they would be arriving by 6 PM, as promised the prior day. I was NOW informed -on MARCH 12, 2024 at 530 PM -AFTER the neighbor had waited for them for 3.5 hours, that, in fact, ASPEN no longer services the DELRAY BEACH community and the prior day employee was wrong to tell us that they did. Is this INCREDIBLE or what? Wasting my neighbors time, a day to evaluate the failing air conditioning unit and generally showing total incompetence, I was absolutely INCREDULOUS!. How could a company employee NOT KNOW the ASPEN COMPANY no longer services a city right next to their home base in BOCA? Why did nobody call the next day at some point to let us be informed of this total "screwup? In sum, I totally question the competence of this company and would strongly urge potential users to reevaluate their decision to hire them , based upon my experience, as detailed above!
Mar 11th, 2024

We first utilized Aspen here when they approached us at a Home Depot in 2020. An appointment was made for someone to come out and help us choose an air conditioner,. Original appointment date broke and rescheduled by them.. Finally came out went over the air conditioners, and we chose to have a Carrier air conditioner, they installed a Bryant air conditioner. Aspen representative told us Bryant was made by the same company as Carrier Air conditioners in the contract, We chose to have a heating element, when they installed the new air conditioner. when they put the dog shed over the air conditioner come to find out, they put glue all over my vinyl siding, they cleaned up what they could, but theres plenty of siding still on my house. Winter came and turned out we needed heat but we didnt have any. I had to have a private company, install a heating element(shouldve been included) I spent about two years trying to get someone from Aspen to knowledge my problem. I kept getting a call center and said someone would call me no one got back to me, terrible service from beginning to end.. I made dozens of phone calls and even visited the Boca Raton address which was closed. Stay away!!!!!! Services: Heating system installation, Install AC, Thermostat installation
Oct 9th, 2023

Very disappointed with the service team They Installed our AC unit (Delay Beach area). 1-1/2 years ago Called for a service. After spending $11,000 and with a 10 years warranty on parts they wont show up they claim they dont service out area anymore. This is after making an appointment for service, confirmed appointment with a 2 hour window. After waiting 2 hours
Aug 27th, 2023

This company has been the worst from the very beginning. I used them because they were in Home Depot and thought they were trustworthy. They came to our home and quoted us some ridiculous amount and then the seller proceeded to give us an ultimatum on the price, saying "it is the end of the month, this price won't exist tomorrow." b.s. They installed the AC and we have had nothing but problems. They only offered us one year labor warranty and it was very difficult to get them out to even come check on the newly installed AC. We got this unit in 2020 and here we are 3 years later with multiple visits because of leaks and now our compressor is shot! How is that even possible with a 3 year old unit? We called a new company and he said the parts should be covered under 10 year warranty. When he called to check THIS company didn't even bother to register our AC for the 10 year warranty. DO NOT USE THIS COMPANY. THEY SUCK! AND YOU WILL BE OUT OF THOUSANDS WITHIN 5 YEARS!
Oct 4th, 2023

Did not show up for appointment. Customer since 2016. Will never use again. Appt. made for btw. 2 and 4 pm. Called multiple times to follow up. Told they would call dispatcher and then dispatcher would call me. When they did call later that night, I was told the tech was finishing up the job and I was next...and then crickets (nothing). Called back at 8 PM and was told that absolutely they would service my unit that night. At 9 pm I called again and was told they would get an emergency call to the dispatcher. Called back and was told they could not get ahold of the tech. And would have to reschedule. Are you kidding me. It's 90 degrees in the house. I have two small dogs, one 15 and not tolerating the heat very well. If they would have told me they could not come by 4 pm I could have found someone else. Horrible with the hot weather in South Florida. Shame on you for leading people on.
Aug 18th, 2023