Central Bank & Trust Co.

THE worst bank. The fees are ignorant, and they will gladly slap someone who is struggling with an overdraft fee as soon as they can. It was ALWAYS something when I had this bank. This bank is for rich old people who causally have loads sitting in their accounts. Not for working people of todays society, who need every dollar they can get because they worked for it. AVOID IT. Go somewhere, anywhere else.
Aug 24th, 2023

They have always been super friendly!! Would definitely recommend!!
Oct 23rd, 2022

Feb 11th, 2022

My student attempted to open a checking account when they arrived in Berea with Central Bank. My student brought a check from our local branch (national) bank to deposit/open the account. They deemed the check to be fraudulent without actually verifying funds and immediately closed the account. Apparently, they called once while my student was in class, gave no urgent message and that was the end of their attempt to get another check or continue doing business with my student. Complete lack of care. Trash customer service. If you want a very frustrating experience and to be talked down to, try Central Bank! EDIT AFTER RESPONSE: I DID CALL YOUR OFFICE AND EMAILED. IT PROVIDED NO ASSISTANCE, ONLY ADDED TO THE FRUSTRATION OF DEALING WITH PEOPLE WHO NOT ONLY DON'T WANT TO HELP CUSTOMERS OR POTENTIAL CUSTOMERS, BUT ACTUALLY PROVE THAT CENTRAL BANK ( represented by Kristy Napier) LIES WHILE TRYING TO JUSTIFY THEIR LACK OF ACTION. This review was written after due diligence trying to discuss via email and phone. Thank you
Jan 31st, 2022

I took my teenage daughter to Central Bank to open her first checking account. Kristy Napier made the experience so pleasant for my daughter. Kristy took time to explain the type of accounts, and answer my daughters questions. She completely put my daughter at ease. I would recommend Kristy and this branch of Central Bank to anyone looking for a place to open an account.
Dec 23rd, 2021