Bay Valley Resort & Conference Center

Apr 12th, 2024

Mar 8th, 2024

Mar 6th, 2024

Pool is the best part!
Mar 3rd, 2024

So I visited this past weekend January 13th I booked a parlor room the room was nice it was freezing but over all nice and clean. I came from Arizona and was wanting to let my grandkids swim and just enjoy them , well we went and enjoyed the pool but when it came time to ask for towels I was told there was not a single clean towel in the whole hotel to accommodate my family by the man at the front desk. We asked before getting in the pool and he stated that they were in the wash and would be brought to us by housekeeping, we then asked a second time and was told the same thing, so 90 mins later I went and asked and I was told there was no towels and housekeeping was gone so I asked for bath towels I was given 1 towel for 4 children, I was also told that was the last clean towel in the whole hotel. There was a pool party going on so the lady from the pool party was nice enough to share 3 towels for my grandchildren! So we packed up and left the property, I was issued a full refund ! Now here lies the other problem I spoke with Jessica the next day I explained the situation and asked her if I brought my grandchildren back to swim on Sunday if there would be towels and she assured me there would be, but again there was not and I paid for them to swim. When I did go and ask for towels I was told they were in the dryer and an hour later still no towels but the guy at the front desk with Jessica was nice enough to hit his weed pen while I was standing there and blew it in face that was extremely rude!!! So I've reached out to management and what a surprise she sent me to voice mail.... twice, I'm assuming I won't get a call back!!! So my recommendation for this place is in the high negatives, so far I see no professionalism I absolutely do not recommend this place nor would I ever Rooms: The room was clean and spacious, the pool was warm but the guy at the front desk was disgustingly rude and bilinerant, I absolutely do not recommend this hotel on account of him and him only, I highly recommend replacing him, you're going to lose business as long as he stays an employee
Jan 29th, 2024