ADT Security Services, LLC.

Adt installed a faulting CO monitor in our house a year ago. The technician said it was the only one he had, but "someone will be out to replace it in about a week, but I will put it on 'bypass' until then." We are 14 months and dozens of calls to ADT later, and still no working monitor. They sure do remember to charge our credit card every month though! Every time I call support, I talk to someone who assures me they won't place me on forever hold this time, they transfer me to someone else, who then transfers me to a third person who is supposedly is going to schedule an install. They take my information, and say they are placing me on a "brief hold" that lasts at least an hour every time. The longest I've sat on the "brief hold" is 2 hours, but they've never picked up again. I really want them to come uninstall the system at that point, but that would require speaking to a person.
Aug 22nd, 2023

Feb 5th, 2023

I have had nothing but trouble since getting their service installed in my house. First when I got their services they supposedly checked and told me my house could easily handle to outdoor cams (lie - they freeze up constantly because I do not have optic fiber WiFi). Second I am locked in a 3 year contract (was not told this upon receiving services and was not provided with a contract). Within my first 2 years of service they attempted to increase my bill and I refused to pay the additional increase so now my cameras no longer record but Im still locked into my contract for another year. This company is a TOTAL RIPOFF!
Dec 3rd, 2022

called adt we were moving ADT set up a mobile plan tricking us into two plans and still billed for first plan highly do not recommend ADT they are the real crooks when called to fix the two plans we were transferred to departments for over 3 hours horrible customer service
Nov 8th, 2022

I'm a military veteran that has just bought his first home. My home was burglarized right before getting my system installed so I've been scared about living without protection. So when it comes to ADT having the "unhackable system/cameras" it's nice to know that my camera has been going blank with missing time slots multiple times since my home was secured by them. Each time I call in it's a different type of answering AI that will start trying to redirect my call or someone who stumbles on ANY AND ALL questions asked about why "we've never been hacked before." So don't bother with americas #1 sell outs. NOT VETERAN FRIENDLY AT ALL.
May 11th, 2022