Printing Source Inc

We empathize with your frustration, and it's crucial to ensure a clear understanding of the situation. As previously explained, our standard procedure for communication within group orders designates one individual as the point of contact. Any requests for cancellations were directed through this designated contact, and upon thorough review, it was determined that no communication regarding a cancellation had been received from you.Rest assured, your order is complete. However, we do acknowledge and regret the unfortunate delay it experienced during the shipping process. It's worth noting that, in accordance with our policy, members of your group who submitted refund requests within the specified timeframe have had their refunds processed, and their orders were successfully canceled per their requests.If you have any further inquiries or if you'd like to discuss this matter in more detail, please don't hesitate to reach out. We are committed to resolving any outstanding concerns and ensuring your satisfaction.

We truly value and appreciate feedback as it plays a crucial role in our continuous growth and improvement. Thank you for taking the time to share your review, and I want to extend my sincerest apologies for any confusion or inconvenience you've experienced with your recent order.To provide clarity regarding your specific situation, we are fully aware of your order, which is currently in the shipping process. Originally, this order had a due date of October 14th, and we deeply regret that we fell short of meeting this deadline. The delay was a result of production issues with our supplier, which we acknowledge as our responsibility.In response to this delay, we did offer the option to cancel the order, and we successfully processed refunds for those who chose to cancel within the group. It was our intention to handle these cancellations through the group leader to maintain transparency and avoid any confusion regarding refund requests. Unfortunately, it appears that your name was not included on the cancellation list, and for that, we apologize.To mitigate the disappointment of not having the jerseys in hand as originally expected, we took the initiative to produce shirts for the group to wear temporarily until the jerseys arrive, and we are glad to hear that these were well-received.Please understand that we are a small team consisting of just two members, and we take our commitment to excellent customer service seriously. We have thoroughly reviewed our communication processes to ensure that we do not overlook any details in the future.As a small business with a proud 33-year history, our success has been built upon maintaining high standards of quality and integrity in our practices. Your feedback is instrumental in helping us improve, and we are fully committed to ensuring the satisfaction of all our valued customers.Once again, we appreciate your input, and please don't hesitate to reach out if you have any further concerns or if there is anything else we can do to address your specific situation. Your satisfaction remains our top priority.Thank you for your understanding.