QSI Custom Cabinets LP

Sep 5th, 2014

I had a positive experienve with QSI! They tirelessly worked with me to finish a rush project, gave me great pricing and beyond the call of duty service to make this project successful. I used them another time to match and add to a client's existing cabinetry. I have nothing but good things to say about QSI.
Jul 3rd, 2014

Warning: the sales and design process is slick, but what you receive in the end is nothing like what was promised. See ours and other Yelp reviews. We signed contracts with QSI to provide and install cabinetry for most of our house, close to $100K. Though the cabinets were partially delivered in August 2013, as of today, the installation is still incomplete, with cabinets strewn about the house and deposits paid for items where they never even started production. Their inability to retain employees (multiple employees have resigned and installers refuse to work with them--three quit half way through our job), has left our house and investment in total disarray. Sadly, after speaking with former employees and seeing other customers’ reviews, our poor experience seems to be the norm. This came as a shock to us because we started out really enjoying working with the owner, who we were initially very impressed with, but communication after the "sales process" was very poor - basically unresponsive. The other owner (his wife) runs the production/installation side and is highly combative, and will deny any responsibility before she even hears what the problem is! When they failed to deliver the cabinets, she even accused others of theft of various cabinet parts, when her own installers/employees suggested they never sent the items. We also found random cabinets from other jobs (other houses unrelated to ours) delivered to our house and mixed in with our cabinets. We personally gave these erroneous items back to her, yet she still refused to admit the obvious—it was a total mess and they weren’t able to keep track of which parts were sent to which job. Other companies, like our granite provider, had to recut the granite to accommodate incorrect face frame depths of QSI cabinets and also expressed dismay at “what QSI has turned into”. There have been so many issues, we needed to hire a 3rd party inspector to do QA on what was wrong with the job and he found so many items the list covered five single spaced pages! The inspector summed it up by saying “I’m sorry, but you didn’t anything close to what you paid for”. Due to the mismanaged project (lack of project management, from employees resigning) and complete lack of willingness to fix the problems despite multiple pleas to do so, we finally needed to file a suit in small claims court for the incomplete installation and incomplete delivery (several cabinets). Now STILL, we have reached out again twice to no avail. We are saddened that it is going in the direction of the courts, but feel we have no other options left to pursue. These are some pictures of their work and the state they left the house in. Please contact us for further information about our experience. We do not recommend anyone spend their hard earned money with this disingenuous company that is all sales, no delivery.
Jul 1st, 2014