Pottery Barn

Disappointing Customer Service and Missing Hardware I recently purchased items from Pottery Barn, and while the products themselves were nice, I had an extremely frustrating experience with their customer service. Here are the key points: Non-Existent Customer Service: When I needed assistance with missing hardware for one of the items, it felt like customer service was non-existent. Despite reaching out multiple times, I received no meaningful help or resolution. Gift Orders: To make matters worse, I had received the item as a gift, and unfortunately, I didnt have the order number. The lack of assistance in this situation was particularly disappointing. Lack of Support: Pottery Barn should recognize that customers may encounter issues, especially when it comes to missing parts or gift orders. However, their lack of support left me frustrated and dissatisfied. In summary, while Pottery Barns products may be elegant and well-crafted, their customer service falls short. If youre considering a purchase, be prepared for potential challenges if anything goes wrong.
Mar 19th, 2024

Feb 17th, 2024

Love this store, staff has been there for years. Very knowledgeable and friendly!
Jan 28th, 2024

Manager and store will not stand by their products. We purchased $3,000 of linens and one washcloth developed a seam rip through a manufacturing error. The manager refused to exchange for an undamaged version. Unbelievably shortsighted and foolish. Will find a different retailer for linens.
Jan 19th, 2024

Whatever you do, don't buy furniture at Pottery Barn. I spent $6,000 for 2 chesterfield loveseats with Sunbrella fabric for durability. I've had them now for 2 years and the Sunbrella fabric is NOT like other Sunbrella furniture I have. It pills, it doesn't come clean, and it's very disappointing. The cushions are almost flat and I paid more for the strong cushions. I wish someone would have told me about their experience before I bought. Furthermore, PB does not offer ANY warranty on their furniture... Not the Pottery Barn of the past anymore...
Nov 28th, 2023