Jackson Hewitt Tax Service

Thank you for sharing your honest feedback Mark, though I'm sorry to hear of the concerns pertaining to how your filing was prepared this season, as well as your disappointment regarding the decision made by our underwriter Metabank. It's never our intent to let you down, and though we're not privy to the reasons for their decision, you will have a letter from them with more details within 30 days of your visit. MetaBank considers criteria such as identity verification, IRS repayment history, current status of child support, student loans, tax liens, etc. in factoring their decision, as well as the estimated size of your anticipated tax refund.We would like to discuss the additional concerns you've shared with us in your review, and ask that you please give us a call at 800-234-1040, so we can ensure the issues you've described are addressed with the attention deserved, and if needed, escalated to the appropriate team to best be of service. We appreciate the review, and look forward to your call so we can further assist. - Jen, Jackson Hewitt Care Team

We're thrilled to see your 5 star rating for the local office, thank you so much Patricia! 💙 If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to assist you as our client. - Jen, Jackson Hewitt Care Team