Citizens Bank & Trust

Received excellent advice on planning a trust. She was both thorough and informative. She was very knowledgeable and very helpful.
Feb 14th, 2024

Always helpful
Jul 15th, 2023

Ok
Feb 16th, 2023

Friendly staff with good knowledge. Meets out retired needs nicely. Even helped me out of a jam where I ordered online and paypal wouldn't back me up. They DID.
Apr 25th, 2022

I hate to give less than at least four stars, but this bank failed a disabled family member. Back when a lot of banks were only allowing customers with appointments in due to COVID-19, this place wasn't. A family member was about to start receiving a tiny monthly check and hoping for a decent checking account to make things easier and hopefully save money over going to check cashing places. While the woman working there was friendly and helpful, unfortunately, there were service fees that would equal more than 10% of their check, but they decided to go ahead and set up an account there. A few months after setting up the account, the family member fell for a scam that overdrafted the account. They explained to the bank, but no aid or protections were offered. Overdraft fees quickly racked the amount owed to more than twice the original amount and they were still charging monthly fees. For a while, their check was interrupted, and then they were paid the back-pay, to this bank. The bank insisted on taking about twice as much as they last owed to turn over the money, holding the check hostage until the amount was signed over. The family member had no choice, needing their money. They ended up paying out three to four times the amount they were scammed out of to get their money from the bank.
Sep 11th, 2022