H&R Block

Phillip had no obligation to help me but he did. I called desperately just trying to get some advice for this years taxes and he tried his best to answer my questions and give me professional advice. Thank you Phillip!!!!
Apr 9th, 2024

I booked a virtual appointment with another HR Block location only to have that appointment canceled and rescheduled as a phone call with a tax pro at this location. I never received a phone call during the rescheduled appointment and when I called this location to to find out why I wasn't contacted as scheduled, my call was redirected to corporate where I was asked to schedule yet another appointment with another tax pro. Update 3/11/24: I was finally connected with a tax professional however communication with this person in completing my taxes hasnt been ideal. Ive had to reach out 2-3 times with the same question before I receive a response
Mar 11th, 2024

This has been the most frustrating experience I've ever encountered. It's been a year, and my problems remain unresolved. Initially, Philip Autrey misplaced all my crucial tax documents, including multiple home closing statements and W-2s (these were never been recovered). I then reached out to Maurice Robinson (Manager) for assistance, but he clearly did not care to help despite my numerous emails and calls. I only spoke to me twice over the phone. Although he promised to help retrieve my documents and obtain a refund for the penalties incurred due to H&R Block's errors, he never followed through. It's clear that H&R Block, especially Maurice Robinson, the district manager, lacks concern for their customers. Even after receiving a refund after I paid thousands of dollars in penalties months prior, it was incorrect, leaving me still owed around $400, with no response from them to rectify the situation. THEY STILL OWE ME MONEY!!!!! Avoid this place if you value peace of mind.
Feb 26th, 2024

Feb 21st, 2024

Feb 15th, 2024