Pacific Family Medicine

Loren Brook _{on Google}

Jun 2nd, 2022

I was looking up something and saw PFM had a 2 star rating. That's insane. I have never had a bad experience with any of the staff there. Denise who is the front office person is amazing. She knew me after my first visit and is always welcoming. Tiffany one of the nurses there is so easy going and calm. And of course Dr. Narin. I have told my family and friends about her and now they all see her and love her too. She never has made me feel less than for any of my issues. She treats my children with kindness and they trust her too.
These 2 and 1 star reviews are focused on a single incident not the practice as a whole. If PFM has an opening for new patients and you're looking.. this place is the way to go.

Jami E. _{on Google}

Nov 23rd, 2019

I thought it was a bit rude for Janet (unsure of her exact role at the clinic) to call at 7:30am just to confirm my cancellation voicemail...but when she VERY abruptly disconnected the call, my decision to not establish care with this clinic was 100% cemented. I guess I just expect a higher level of professionalism from someone with decades of experience in the field.

laura jackson _{on Google}

Dec 20th, 2018

I have never been treated more unprofessionally. The rudeness of the office staff and incredibly angry & aggressive office manager is just uncalled for. As a new patient I wasnt comfortable giving them my SSN (previous victim of ID theft due to a 3rd party mishandling my info). The admin said if I didnt provide my SSN I would have to pay in cash up front for my appointment, even though theyd already verified my health insurance. I said fine and gave her my card. I asked if they were billing my insurance at all and thats when the admin brought the office manager out. Janet quickly became condescending and rude/pushy, she told me I was criticizing their office and being difficult and she canceled my appointment. I was like, what? I literally just paid you in full. She told me to leave or she would call the police. No joke, this happened, I was in shock and she just kept saying weve done everything we can to help you but you just need to leave, youre being too difficult. Unbelievable.