Rush Truck Centers - Richmond

Rush had our truck impounded while it was in their possession without notifying us. They offered to assist in selling our truck. Without saying anything, they impounded it and racked up a $23,000+ STORAGE fee for us to get it off the lot. (The truck is worth about $19-22k when it was working)To make matters worse, this was all while we were on the tail end of a 2 year process of buying a brand new truck from Rush. We communicated regularly. The day I picked up our new truck, our old truck was parked right next to it. Nothing was said about it being impounded a week or so later. In fact, I was told there was someone coming to look at the truck that week to potentially purchase it. I spoke with the regional manager ROB MULHOLLAND and he blamed the tow company that brought the truck to them for the lack of communication to us even though our company and contact information was on the initial service ticket quote. On the phone he said he would get everything squared away and get the storage fee wiped because they do tons of business with ANYTIME TOWING. Never heard back from him and my emails and calls are going unanswered. VERY UNPROFESSIONAL and very bad business. STAY AWAY
Mar 31st, 2024

Mar 19th, 2024

Hello I will start by saying THANK YOU to everyone in the service department. From the front desk to the managers and especially the technicians who worked tirelessly to figure out the problem with my truck. It took awhile for this electrical problem to be resolved but in the 11th hour T@3%#s did his thang :) . Also would like to thank my salesperson Clay for helping and just being there to hear my problems. And to anyone reading this comment in the Richmond area , DO NOT TAKE YOUR TRUCK TO LEETE!!!!
Feb 17th, 2024

It's a little obnoxious that their hours say that parts and service is open till midnight yet here I am showing up at 9 and there's nobody here and the gates are closed, it would be really nice if they would update their hours
Feb 13th, 2024

Jan 24th, 2024