Embassy Suites by Hilton Crystal City National Airport

Sharon Ree _{on Google}

Apr 8th, 2024

Great location. Central to all of in D.C. open atrium in the middle with glass elevators and all of the pomp and circumstance youd expect from an Embassy Suites near the Capitol. The breakfast buffet was superb. We had about 115 in our party as we were on a school field trip. There were a few other schools there for the annual D.C. trips. Some schools had younger middle school aged kids who were a bit rowdy at night, would run around, etc. we were at this location with 8th graders.
If youre a school working with a tour company, this location is great and has plenty of space for cos h buses to pick up and drop off. I did not know that there was such a lack of parking for private vehicles. Im glad someone arranged the tour guides and buses for our group. That said, the only issue was the carpet in the rooms wasnt vacuumed thoroughly and there was a strong smell of marijuana from our 2nd day through the last evening. We stayed 4 nights, 5 days and it really caused a problem and the hotel staff didnt communicate between shifts, and nothing was resolved even though we had minors on the trip.
We stayed on floors 2,3,4,5&6 with about 35 rooms - double suites and single King/2full bed suites and maybe it was because we were working with a 3rd party school tour operator, I didnt feel that we received the best H Honors level service. They did refresh our rooms, but really, just sprayed the rooms with some sort of febreze spray which caused sneezing and more issues for me who has allergies to smoke and dust etc.
this is the only reason that Id rate this location a 4 star experience. The rooms have been renovated and are solid hotel quality.

Jay Patel _{on Google}

Mar 31st, 2024

My recent stay left much to be desired. On our second night, I was shocked to discover that the parking spots reserved for hotel guests had been outsourced to a third-party airport parking app. Not only were we charged an exorbitant $46 per night for parking, but we were also informed that there were no available spots for us and were advised to park on the street.
To add to the disappointment, the interaction with the front desk supervisor was disheartening. Despite voicing our concerns about the parking situation and the excessive charges, the supervisor displayed a dismissive and rude attitude. He repeatedly assured us that his supervisor would contact us regarding a refund for the parking fees, yet we never received any communication during the entirety of our three-day stay.
It is deeply disappointing to be charged for a service that was not provided and to experience such poor customer service when seeking resolution. The lack of accountability and failure to address the issue promptly reflects poorly on the hotel's management and overall commitment to customer satisfaction.
In conclusion, I cannot recommend to stay again based on my recent experience. The combination of exorbitant parking fees, lack of available parking, and inadequate customer service leaves much to be desired. Future guests should be cautious when considering this hotel for their accommodation needs.

Stanly Cherian _{on Google}

Mar 27th, 2024

Good hotel to stay at, decent breakfast provided with a live counter for egg. One alcoholic drink provided for free in the evening. Room size is also good. Though i wish there is some room service or help with luggage etc. There is 2 malls within a distance of 10 mins walk. Thats also where the Metro is located.