America's Best Contacts & Eyeglasses

I went thing it was a good place for glasses nope.the eye examination was rushed..and when I got my glasses they where wrong couldn't see so now I had to wait a week and half went back in for the second time and the glasses where still wrong couldn't see right it was like a fish blow. The lady tried to tell me it was fine she has the same eye sight I lol no is the same she tried to argue with at that point I ask for the refund I'll take my business some where else.
Apr 8th, 2024

If I could give the eye doctor 0 stars I would. Ive wore glasses for 24 years and have never had this bad of an eye appointment. He told me to look through the Machine and read the first line. The only problem with that is the machine wasnt even over my eyes so thats red flag number one number two he doesnt even get me to a lens that I can see out of and maybe adjust the machine three or four times moves the machine away I expressed that I couldnt see Still and all I got back was i know. How this man guessed my prescription I have no idea all I know is I cannot see how the contact lenses he gave me. I have never felt so rushed. So unheard. And Im Truly concerned that this man is looking at peoples eyes since he obviously doesnt care because he maybe spent 5 minutes with me. The people who work up front were wonderful they comped my appointment when i told them what happened. Im only writing this because im genuinely concerned that this man is Checking peoples eyes.
Apr 7th, 2024

Very short eye exam but a very long appointment with ALOT of waiting. Check out was confusing. This is my second year here and next year I'll go somewhere else !!
Mar 9th, 2024

Look- you dont NEED to get glasses through these guys. just saying. you can get your eye exam and then order glasses online. These guys take roughly 3-4 business days just to CHECK YOU OUT. You will pay around $120 for the cheapest pair of glasses-JUST THE FRAME and then pay for the prescription. The staff is all smiles but super, and i mean SUPER slow. they are not great with complaints- so you better hope your prescription is correct because if it isnt and you cant SEE - they will give you this answer -- you ready --- "it can take up to a few days to a week to get uses to the perscription".....um EXCUSE ME- it could be a WEEK of me using GLASSES and not seeing through them....HA - no thats not correct. - anyways. just skip this business as a whole.
Mar 1st, 2024

My review is strictly about the America's Best Ankeny location, the glasses and the employees who assisted me in my purchase. I've worn glasses for 53 years, and I've bought them from a few different places. At America's Best, I dealt with 4 employees for the purchasing of glasses.glassed. These employees are why my review is so favorable. Ann, Laura, Heather, & Kai. The customer service of all 4 is top notch. From my first call, speaking to Ann, to when I walked in and Ann's help in trying to find my possible insurance coverage was terrific! Laura showed patience, thoughtfulness, & knoweledge when helping me with the frames & types of lenses I wanted, and so did Heather who ended up having to assist Laura because of what I wanted for frames/lenses. Kai who is the general manager, is also professional, kind, & knowledgeable, & stepped right up without hesitation to give me a 30% discount because my insurance wasn't found anywhere. When I had concerns about the type of lenses I had to use because of the particular frame I wanted, Kai assured me if they aren't what I want (when they come in), a replacement will be done without cost to me. Even though I felt like I was taking an extremely long time to get what I wanted, I was not rushed in any way through any step of my purchase and each one of the above mentioned people showed kindness, & seemed genuinely to care about any concerns I might have & wanted to help in every way possible to ensure I am a satisfied customer. Every question & concern I had was answered & addressed. I believe the inventory for frames could be a little better. I wasn't overly thrilled by what they had, however, I did end up finding a couple of frames that I did like and that's what I purchased. Having said that, I must also include, I went to 3 other vision centers that also sell frames. The other store's selection didn't thrill me either, so perhaps it's just my taste in what I prefer. America's Best gets an A ++ for their prices, because the other 3 places I went, were at least twice to three times as much as America's Best, for the same thing, and America's Best has better lense options. My glasses came in a very timely manner. Both pair were very well made, and quality frames & lenses. I ended up not liking what I chose for frames. I went back in and Kai went above and beyond to help me find 2 other pairs of glasses that I like much better, and ensured that they would work for my particular prescription, without hesitation. Kai is an excellent example of what great customer service should be and an amazing general manager!! Not only would I recommend America's Best to anyone looking to buy good quality frames and lenses, but I was so pleased with the help I received, the quality of the glasses I originally purchased and the fact that they stand behind their word to replace them if your'e not satisfied for whatever reason, and the pricing, that I took 2 of my older frames in, and had them make prescription sunglasses fir me. Thank you to the staff at the Ankeny location and especially to Kai, for everything that was done above and beyond to ensure I am a satisfied, happy customer!!! America's Best exceeded my expectations on every level.
Feb 28th, 2024