The Arbors

Jan 27th, 2023

My grandmother came to this location after having "fainting spells". I will say the staff I met was inviting and informative, but my visits were very minimal compared to my grandmother's stay and majority of my review is based on her and other family's statements in hopes things can be improved. Her initial feeling upon arrival was fear due to the individuals setting her room up not making any conversation with her at all and only talking among themselves. Overall she stated the rest of the staff was pretty good in their interactions with her aside from a grumpy night staffer who seemed to correct his attitude after the one night and the doctor. The doctor who visited her was clueless as to why she was there and was disinterested in what she had to say when he could have looked at her chart. Orders for her topical cream and compression socks were very delayed and resulted in pain and discomfort. Her stay there was longer than needed and it was questioned by many staff members why she was still there. Although she would have her vitals taken and food delivered to her room, she felt forgotten. My biggest complaint is that on 3 occasions she was given the wrong medications. My grandmother KNOWS her medicine and she saved her own life and possibly others by catching these mistakes. We have no idea how often this happens, but 3 times for 1 individual in just under a few weeks is terrifying. There needs to be a better system. I really hope this review helps in correcting these issues. The building was very nice with a lot of places to go and chat. She enjoyed the food quite a bit and did have some favorite people who really helped her during her stay. I want to thank those individuals so much. Keep doing what you're doing. I know this job is not an easy job and you can only do so much.
Aug 30th, 2022

MY NAME IS NOT IMPORTANT ------ BUT I HAD A HIP REPLACEMENT IN JUNE 2022I CAME HERE AND THEY WERE RUDE AN- UN- CARING AN THE STAFF STOLE ALL MY PERSONALS - AND MY JEWLERY TOO !!!!!!!!!! THEY ARE ALL FAKE AN DONT WANT TO TAKE CARE OF YOU !!!!!!!! THANK GOD FOR MY GRAND BABIES!!!!!!!!!!!! AN SECRETLY IM GETTING A LAWYER AN IM GOING TO SUE THE PANTS OFF OF THE ARBOR!!!!!!!!!!! I ALSO CONTACTED OTHER PEOPLE WHO STAYED HERE AN THEY TOO HAD AN AWFUL EXPERIENCE ---SOME SO BAD THEY CRYED AND CRYRD!!!!!!!!!!!!!!!!!!!! KARMA U KNOW!!!!!!!!!!!
Sep 21st, 2021

My mother went there after a hip replacement. While each time I went to see her she was happy, dressed in clean clothes, and well-fed, nothing much else went well. It was very difficult to get information from them. They had a way to sign up to discuss a care plan weekly, but had no protocol for when the person who did that job was out. As a result I only had one care plan meeting and only received information one time-3 days before she was discharged. No one was ever able to give me much information when I asked during my visits. They just referred me to the number to get a care plan meeting. Her wound was seeping so they had to change the bandage. Im glad they did, but they didnt tell anyone-not me, not the doctor. As a result, my mother went 3 weeks with a seeping wound. They were told to put on a wound vac. However they removed it a couple of times and did not sent it home with her as they said they would. As a result, weve spent 4 hours today waiting for another surgery and a possible second stint in rehab, or six weeks of IV antibiotics if theres an infection. Nice, clean facility, nice people, but I would definitely not recommend.
Aug 8th, 2022

JUST SAY NO! My mother came to the Arbors on a Sunday afternoon. Her legs were swollen the whole time. They said it would go down. She had congestive heart failure. They should of been on top of it. On Wednesday, the doctor there put her on a diuretic but she didn't recive it until that night. Her legs were still very swollen from top to bottom. She felt the worst she has ever felt that night. Next day, I called my mom. She said her legs were really hurting her. She didn't feel good. I go to see her after work at 5:00(We had to schedule times to go see her.) When I got there, there was an ambulance with my mom in it. The nurse came out after they left to take her to the hospital and explained to us what was going on. The nurse was like they have the medicine there to get everything back to normal. Acting like it was no big deal.(My mom was delirious, she couldn't breath, and they barely could get a pulse.) Long story short, My mom was pronounced dead at 6:00. They should of called the doctor sooner in the week to figure out why my mom's legs were still swollen etc. They didn't care. Rarely checked on her. Here she was in rehab to help her recover and she died instead. When I went back to pick up my mom's belongings that night, they said they were sorry about my mom just like saying I'm sorry I forgot to get your coke. Very disappointing!!!!
Aug 11th, 2021