Peterbilt of Des Moines

The service department is a joke. Would give 0 stars if it was an option. Had an appointment for an alignment only to get turned away because they didn't have a tech available to do it. Glad I drove over an hour for nothing.
Jun 18th, 2023

I went in to pickup a part. They did not have what I needed. But, they were able to tell me what dealer, along my route, did have it in stock.
Jun 8th, 2023

May 29th, 2023

Nice new Peterbilt location! Large parking area for trucks to park and set their trailer for service. Great staff inside, Zack at the parts counter was very helpful. Two oddities here though. For some reason, the entrance laneway is fairly narrow so watch your trailer coming in. Also, if you're getting parts and drive your truck to pick them up, the lined parking spots for trucks are quite a walk if you've gotten something heavy or bulky. You can't drive your truck into the area north of the building to the parts entrance. I had to get window glass for my truck, and the box it came in was fairly large. Being able to get closer to the parts entrance would have been convenient. Other than that, great location, and a vast improvement from the old location in Altoona.
May 6th, 2023

i was in in september "22" 6 months ago . got a transmission & clutch replaced . I have 5 trucks and have "never" paid more than 7000 - 9000 for the job they charged me $17,900.00 it was a 20918 trans , water cooled YOU WOULD THINK THE WATER COOLER CAME WITH THE EXHORBANT PRICE. or they would at least ask if i wanted one...6 months down the road i have my trans overflowed with anti-freeze which ruins all the bearings in the trans. i dont suppose i will ever know if the internal water cooler leaked because of wear or their poor installation. Irregardless they refuse to honor any kind of warranty ontop of all that they took longer than they said to complete the repair. I paid for top shelf parts and labor and got SUBSTANDARD labor & service Nice shop , poor service and business ethic. i will fire the next one of my drivers that brings me ANY KIND of reciept from this store.
Mar 10th, 2023