Mederi Caretenders

Jun 16th, 2022

Nov 11th, 2021

In complete disbelief with the individual whom met with us in our home to establish services for my Father. This man goes by the name of Eric RN per name badge as he didn't formally introduce himself to me. I was treated with disrespect, arrogance, and judgement. When told I requested PT/OT for my father he mentioned skilled nursing order that was placed.. great, I understand but politely declined skilled nursing as I'm home providing bedside care for my father. I have been for some time now. He had the odassity to question my credentials and knowledge. I had to clarify and explain myself by stating I have knowledge on my fathers conditions, I've been not only coordinating care with multiple specialist, medications, assisting with ADLs, vitals, food preparation, and explain/answer any questions my father has related to his health. Although I'm no RN I've taken initiative to educate myself with his medical conditions, in addition to having 10+ years as a medical assistant who is currently earning her bachelor in science. The fact that I found myself having to explain my role was out of line for him. He had documentation infront of him stating I have power of attorney and my father selected me to care for him medically as his Caregiver. When I asked to review paperwork and I went to add myself on medical release he snatched the paperwork from me. Most unprofessional encounter I've had throughout this journey of ensuring my father receives all the services he needs to regain independence. I called and placed a complaint with manager but this will not be enough. We are actively looking for another agency inetwork with my father's insurance to provide services. We're not okay moving forward with your agency.
Oct 4th, 2021

Hello, my name Darolin Hernandez, I was patient with you until recently for the second time and my interest is to notify you that I feel extremely more than grateful for the service and attention you had with me for months. The staff who always visited my house, did it with respect, kindness and with great affection. I thank Nurse Lorraine, Mary k speaking therapy, Gin marie therapy, if you write the name, but they are all very kind and professional people. I thank all your team for the love and all the time for me. Thank you and always with you.
Jun 13th, 2021

This is the most toxic environment I have ever worked in, The executive director continues to drive people out of the workplace, she is in capable of management and proves to be in capable of her job as well. I dont think using profanity in an executive position is standard practice anywhere, wake up LHC!
Oct 5th, 2020