Heritage Valley Medical Group - James N. Priola, DO

Dr. Priola is very caring, polite and courteous. He's the best doctor I've ever had and I'm in my 60's and have been going to doctors all my life. He's very easy to talk to and makes you feel comfortable when speaking to him. He's helped and consulted me through some very difficult situations. I can't thank him and his staff enough for all that they do!
Jul 22nd, 2020

Feb 11th, 2020

Dr. Priola is a phenomenal PCP! He takes time to listen to you and has a wonderful bedside manner. Dr. Priola has been my parents PCP and my family’s PCP for over 10 years. He Simply is the best!
Jul 27th, 2019

This was only my 2nd appt ever with Dr. Priola (scheduled for a physical). First appt was a physical last year. I actually really liked Dr. Priola after meeting him last year. Unfortunately, this year I was left in the waiting room for over 45 minutes with no update from his staff (that is unprofessional and can not be tolerated). I understand Dr.'s run behind. However, a patient's time is valuable as well (I have obligations - child pickup, work, etc). All I ask is for the staff to communicate and be considerate of patient's time. If they would have called me at home I could have rescheduled. If someone would have at least addressed me sitting in the waiting room or given me an update of the timeline so I could have made other accommodations for my child to get picked up that would have been the right thing to do. They didn't say anything to me at all except to ask me for my insurance card when I walked in. After close to an hour with no communication, I walked up to the window and said I have to leave and would reschedule myself if I decided to come back. I communicated my disappointment and got absolutely no apology or explanation. It was honestly like they didn't even care. Since the cancellation, I have not received a phone call or any form of follow-up from this office. The irony here is that some offices charge patients for being late or not cancelling an appt yet there are no patient incentives at all if the roles are reversed. This experience is really unfortunate. I spent quite a bit of time searching for a PCP and was hoping that Dr. Priola would be someone who could treat me for years to come. I had heard very good things about him and his form of patient care. Unfortunately, I will not get the opportunity to find out as I will not be going back based on the actions (or lack there of) from his staff.
Jun 5th, 2019

Dr. Priola has a wonderful bedside manner and his office is well run and efficient. I highly recommend him!
Oct 24th, 2018