Walker Automotive

Very pleased with Mr Mack with delivering parts on time, very considerate and helpful with his service. Great guy and very respectful, I appreciate everything he does for Tony's European and our crew. Thanks again.
Mar 11th, 2024

Well so glad you asked. I really not happy with Walker Service Dept and have not been for some time. I am just getting tired of bring my truck in and getting it back with the explanation "We can not duplicate customer's concerns" I know I brought in my truck with the back up camera issue a couple of times only to get it back with the same old explanation "We can not duplicate customer's concerns" They then said it would be helpful if you took a picture of what the screen does when it goes 'blue" so I did and showed it to the service department when I left my truck again. Only to get the truck back with the tried and true explanation "we can not duplicate customer's concerns". To this day the truck STILL has the backup camera issue because nothing was done. You know after a couple of services calls for the same issue and nothing was done, don't you think maybe, just maybe we should replace SOMETHING in the system to see if that takes care of the problem. NO, what we got was the same old explanation "we can not duplicate customer's concerns". There was the problem of the auto-bright lights would switch off periodically. When I got the truck back it was the same old explanation, "we can not duplicate customer's concerns". That problem is still ongoing to this date. Now to the last service you preformed on the truck February 12 -16, 2024. Customer states after the vehicle is driven for approximately 25 minutes when applying the brake the truck has a little jolt in the transmission. So when we got the call from the service person they stated "We can not duplicate customer's concerns" and will further questioned about did they drive the vehicle for about 25 minutes, I was told the service guy drove the truck several times and it did not do it for him. Now on your service paperwork it states that the truck on intake mileage was 38,515miles upon picking the truck up the mileage was 38,531 miles. The math shows that y'all only drove the vehicle 16 miles. When told the service department the "customer's concerns" happens after driving it for 25 minutes. Now I not a mathematician or logistics expert, but I do know that the 16 miles the truck was driven would have only taken about 18-20 minutes. I am not saying your service guy is lying but I just don't believe anything he is telling me. So how I really feel about the whole situation is, that the service department is just putting off repairing things until the warranty is going to expire and then they will finally find the problem and since it is out of warranty here is a nice bill to go with the newly fixed truck. I have loss all confidence with Walker GMC and it's service department. Maybe I should post this on your website so others could understand the pros and cons dealing with your service department. I'll sleep on it and let you know. Thank you for all you haven't done. Vinson P. McNab You Unhappy Customer.
Mar 5th, 2024

Tandy Thompson was my Service Advisor and the service I received at Walker on my truck was excellent.
Feb 28th, 2024

Jan 25th, 2024

Jan 12th, 2024