Citizens Gas Fuel Company
-
127 N Main St #2042
Adrian, MI 49221 - 517-265-2144
Hours
Chamber Rating
-
Terry Sanders
The staff there are very helpful and knowledgeable.
Mar 11th, 2024 -
Jean Lucey
Great service and the head accountant is the best!
Feb 28th, 2024 -
Aaron Boatin
They've been very responsive to customers whenever the need arises.
Feb 11th, 2024 -
Addison Hutchison
Lived in an apartment for a few months from November 2021- July 2022. Called to cancel and found it difficult to get a hold of them, eventually spoke to someone and they said they would close my account. Got a call about a bill and that the account was still open roughly 4 months later. I told her I couldnt pay online because they deleted my account from their system. They asked me to come in and pay the bill even though I moved over two hours away and they hung up. Found out yesterday that they still had the account in my name and the new person living there was paying the bill in person somehow and recently they stopped paying and sent the account to collections. Cant really wrap my head around this one, as there has been at least one new tenant living there for over a year and the lease requires you to get the utility in your name. Ill call tomorrow to settle up with them and try to close the asking again, but Id avoid working with them if possible. Someone should really do something about their business practices and processes, they cant make it so impossible to do things, like close your account, call the office and do things like make non in person payments. Also I found that their new system lets you create an account if you know the account number send service address and pull up all billing info on the address, so if you have retain an old bill you can always get into your account and associate it to a new email even if they delete your account. This could have been explained to me other than I dont know come in person to pay the bill
Feb 2nd, 2024 -
Rob Trevio
Jan 22nd, 2024
Contact Info
- 517-265-2144
Questions & Answers
Q What is the phone number for Citizens Gas Fuel Company?
A The phone number for Citizens Gas Fuel Company is: 517-265-2144.
Q Where is Citizens Gas Fuel Company located?
A Citizens Gas Fuel Company is located at 127 N Main St #2042, Adrian, MI 49221
Q What is the internet address for Citizens Gas Fuel Company?
A The website (URL) for Citizens Gas Fuel Company is: http://www.citizensgasfuel.com/
Q How big is Citizens Gas Fuel Company?
A Citizens Gas Fuel Company employs approximately 20+ people.
Q What days are Citizens Gas Fuel Company open?
A Citizens Gas Fuel Company is open:
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Q How is Citizens Gas Fuel Company rated?
A Citizens Gas Fuel Company has a 3.4 Star Rating from 88 reviewers.
Hours
Ratings and Reviews
Citizens Gas Fuel Company
Overall Rating
Overall Rating
( 88 Reviews )Terry Sanders on Google
The staff there are very helpful and knowledgeable.
Jean Lucey on Google
Great service and the head accountant is the best!
Aaron Boatin on Google
They've been very responsive to customers whenever the need arises.
Addison Hutchison on Google
Lived in an apartment for a few months from November 2021- July 2022.
Called to cancel and found it difficult to get a hold of them, eventually spoke to someone and they said they would close my account.
Got a call about a bill and that the account was still open roughly 4 months later. I told her I couldnt pay online because they deleted my account from their system. They asked me to come in and pay the bill even though I moved over two hours away and they hung up.
Found out yesterday that they still had the account in my name and the new person living there was paying the bill in person somehow and recently they stopped paying and sent the account to collections.
Cant really wrap my head around this one, as there has been at least one new tenant living there for over a year and the lease requires you to get the utility in your name.
Ill call tomorrow to settle up with them and try to close the asking again, but Id avoid working with them if possible.
Someone should really do something about their business practices and processes, they cant make it so impossible to do things, like close your account, call the office and do things like make non in person payments.
Also I found that their new system lets you create an account if you know the account number send service address and pull up all billing info on the address, so if you have retain an old bill you can always get into your account and associate it to a new email even if they delete your account. This could have been explained to me other than I dont know come in person to pay the bill
Rob Trevio on Google
Overall Rating
Overall Rating
( 88 Reviews )Write a Review
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