First Avenue Supply House

We're sorry to hear about your disappointment, but we'd like to clarify the situation. Our policy clearly states that tools can be returned if defective or within 7 days, and in their original, unopened condition. When you visited us, our staff member advised you to speak to the manager about the issue. We're more than willing to discuss the matter further and find a solution. At the store, you mentioned you had purchased another drill. We encourage you to come in and provide proof of purchase so we can address any concerns you may have. Our aim is to ensure every customer has a positive experience, and we'd like the opportunity to make things right.