Toyota of Portland

Actually the worst car experience I've ever had. I came to this dealership so I could get a loaner car while my Tacoma needed service. I had a creak that was VERY OBVIOUS and pointed in a good direction of the problem. At first I was optimistic, I was thinking that this was going to go well. The loaner vehicle was good and that service was exceptional. My car spent 5 days at the shop with no diagnosis other than 'It's rusted' and you have to replace this whole suspension assembly but that 'may not fix the issue.' When asking for further information the staff was vague, and was not helping me understand what part was corroded (that would be the case since the rust was there) and ultimately ended up feeling so belittled and left in the dark on purpose to upsell me on things that I didn't need. I was calling back, emailing and trying to get to the bottom of the actual problem but they kept giving me the go around. When I took my car to a suspension specific location (Art of Maintenance) they told me that the diagnosis from Toyota Portland was wrong and it was a completely different reason for my creak (BothBall joints and control arms were in desperate need of service). They talked me through each individual part, provided photos and actually provided service that was needed. I would not recommend anyone take their car here for anything other than an oil change or tire rotation.
Apr 7th, 2024

Singularly unpleasant car shopping experience. Salesperson treated my female companion dismissively and disrespectfully, including addressing her as young lady. Was overheard being told to take his time getting the car we wanted to test drive, and he did. Its not like it was busy - several salespeople were standing around. Meanwhile another employee slouched and scrolled on his phone at the front desk, looking bored with life. Once we got in the car, the salespersons personal hygiene also left much to be desired. That may sound petty, but with him in the back seat we couldnt finish that test drive fast enough. Add to that either his apparent ignorance of the cars other trims, or his disinterest in discussing them. Pro tip: if someone says they are not buying today, give them a reason to come back when they are.
Apr 6th, 2024

Alicia was very helpful finding the perfect car for my dad. We had a really great experience with her.
Apr 4th, 2024

I bought new Rav 4 in Feb of '22 and I'm still waiting for my second key fob which the dealership never gave me, despite having paid in full for the vehicle at the time of purchase. Texts go unanswered, calls either get routed to a msg service or go unreturned, emails are not answered and I have received no communication or updates for almost 6 months. Would never recommend this dealership!
Apr 3rd, 2024

I shopped with a number of dealers and brands of car and settled on Portland Toyota, working with John (Ankeney) and Minh . I've had my 2024 Venza for a month now and I'm very pleased with my experience with the dealer and with the car.
Apr 2nd, 2024