Prosperity Bank

To be a long time customer, they don't look out for their clients at all. I spoke with a banking manager Cathy who didn't seem to quite care. What happened to appreciation for loyalty. Let's just say their are other banking options and it's time to let Prosperity go. I don't like being treated as if I am a bad customer or being treated as such!
Dec 2nd, 2020

Friendly staff
Jul 27th, 2020

Banking customers beware: This bank will not honor your legal documents and final wishes. Our client, a longtime Prosperity Bank customer, had a legal and valid Power of Attorney form which was not honored by the bank, and had his funds in the institution confiscated, several tens of thousands of dollars, and his end of life plans were affected by the bank's actions. Additionally his post humous requests were denied and defied by the bank, with no resolution, even after legal demands for release of funds. Our client contacted Prosperity Bank and provided verbal consent and request to have our company added to his account as authorized users prior to his death. His requests and wishes were not honored. Please choose another financial institution if you value your right to decide for yourself who handles your finances and who should be authorized to assist you, if needed, with your financial and end of life plans.
Jul 14th, 2020

First of all,Cindy (teller) is Awesome. So helpful, professional, and genuinely cares about you and does everything she can to help.
Dec 24th, 2018

What kind of bank in the year 2018 is not available after 5pm? Really, this is unacceptable. And then not even open on weekends or at least 6pm on weekdays?? For goodness sake, just a few hours to give those of us who work 8-5 access to a physical human being and to our own money!! You're not doing your customers any favors! You're supposed to be there for the customer what the heck! Anyone considering banking here should do themselves a favor and choose another more customer accessible bank. They're everywhere, but at Prosperity.
Dec 20th, 2018