La-Z-Boy Furniture Galleries

Quality brand. No high pressure sales. Helpful staff.
Jul 1st, 2022

Ordered a living room set 1st week in November. Received it end of May. Inatead of a sofa they made a love seat! A sofa was ordered and the work order said sofa....all numbers were correct. The factory screwed up. Nobody outside of the store managers seemed to care. The store called about it seveeal times. Now corporate says they no longer make that model of sofa and i have to pick a different one. Plus they say it could be another 7 to 8 months!! No rush on it at all. Not real happy with the 2 pieces I did get. Lazy Boy quality has gone downhill.
Apr 1st, 2022

TERRIBLE customer service and service techs. The quality of the furniture was so poor we had breakdown after 7 months. The service tech came out and told us that they would have some extra stuffing and replacement pillows sent to the home. We were to call once it arrives for them to come back and service the furniture. 8-10 weeks pass and no shipment arrived. Return call to Lazy Boy and now they say our warranty is expired. The service tech said there was no issue with the furniture. After waiting 3 more weeks for a return call from the "manager" they sent out another tech 2+ months later who said the same thing and said we would get a call from customer service. Another month passes and no word. Return call to customer service and they told us that because there are different reports from two different techs that they are going to investigate further. Requested to speak to a manager and they said we still have to wait another 3 weeks before we can talk to a manager. Not to mention every single time you call customer service you are on hold for a minimum of 45 minutes. Our last call took 97 minutes before we talked to aomeone. Like we don't have other things to do then wait on hold for s***** customer service for a s***** product. The brand name lazy boy is trash and Ashley Furniture makes better quality products. It's sad when you pay over $5,000 for something that doesn't even last a year.
Jul 28th, 2022

Didn't make a purchase. Was there with a friend.,but the Sales woman was very nice. Unfortunately because of covid the chair my friend chose had to be ordered and won't be available until November or December. However they had a good selection to choose from.
Mar 6th, 2022

Nothing that special about this place. A good selection, but we couldn't find anything we really liked. The prices were a bit high compared to Furniture Row. Guess you're paying for the name. The salesman was ok, but liked to talk more than listen.
Jan 28th, 2022