New York Financial Services

Never have enough tellers. Long lines. They will close early/cut off entry early if they see fit.

The following service bare very pleasant and good service, deserves to be called the second largest bank!

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Great place to hangout! Offers open area to stroll, relax and read or enjoy the beautiful surroundings. During summer it offers variety of entertainment, lectures, perfor ... more

This branch is very clean , and not so busy . One of the managers Mr Muhammad is always professional. I like goin to this Branch because of their services. Thank you .

very good customer service

Very happy with my visit. Outstanding customer service especially from Andrew the assistant VP!

Very wonderful experience. Jocelyn is very kind and patient. I finish everything within an hour. If I can, I will give ten stars to her.

They have 3 ATMs. 2 are always broken. For some reason, the 3rd will only let you take out a minimum of $100 and gives you a $100 bill that no businesses want to accept. ... more

Not my favorite location. Its in a VERY busy area of Brooklyn, and they usually only have one teller working with a line of about 10 people. If you have to use teller ser ... more

Went to this location on February 1 st @ 2:45 pm, there was a young woman at the teller station,I ask her politely for change I had $300 and she had the nerve too ask me ... more

Had a 9 am appointment, was welcomed and met with Padma promptly. She was very helpful and accommodating to my situation. Everyone I met with was very nice and helpful. T ... more

I really appreciate to Paula Miller! I got scam robbery and went through hard time. She helped me a lot, so I could resolve the problems. Thank you so much.

Cathy helped me out flawlessly when I needed some documents from the bank. Superb.

I've been taking my colleagues to open a bank account at this location for many years now. The experience is very good at this branch 988 3rd Bank of America, the staff ... more

Very cool place. They have some machines that if you put your credit card in it it gives you free moeny. Very cool ngl

Employees are literally just following policy (aka doing their jobs) and the public doesn't like policy's. If any complaints, it would be about the higher ups making the ... more

I highly recommend the service about this bank especially Pablo Flores who helped us very patiently. Hes very polite and you can feel the sincerity and passion about his ... more

I am extremely satisfied with the service I received at the BofA branch in Kips Bay Plaza. It was a seamless and pleasant experience. Their professionalism, efficiency, a ... more

Horrible experience I arrived with my partner open business account for nail salon. Im existing business account costumer for 2 years opened my online banking and gave ac ... more

Bad service and bad information I recommend. this bank

they give the best service. and especially The Branch Manager Courtney Person, he is the best!

Extremely busy location but I gave 5 stars only because of very helpful, patient and polite staff. This location definitely needs extra employees

I highly recommend Yeva Safanova. Shes so professional . She knows her job perfectly

Please Id like to refund a cashier check which has already been deposited to my account. Any process to go about this or any number to call?

long line

Great hospitality and helpful staff. You definitely go there for professional service. Emily is very super friendly!

I spent a wonderful year here. Nice place. Nice people. Unfortunately, there are no Merrill staff who can speak Chinese. I have to find another one! So give it four stars ... more

No longer BOA . Apple bank!!

Nice to have this branch so close to work. Whenever I need assistance, the staff here is ready to help. Mathew and the team are fantastic to work with.

How can a bank this big be so shoert staffed . You would have figured management sees the long lines every day and staff appropriately, but no one teller to serve the co ... more

Nice clean waiting area.The internet is slow.but my banker Derrick is great.

I think this location is faster and more organized than a center located at 88 Bowery street. I am very grateful to Kristin and Xin for their help!

Best customer service ever I like them such nice people

Very professional nice teller

Terrible service zero help when I wanted to open an account. Waited 20m no one comes to help finally goto the teller and he acted as if he had no idea what opening an acc ... more

Need to have security guard posted to keep the homeless out of lobby area so they stop begging and annoying the customers

Pedro thank you , the best !!!!!!

Unbelievable.No knowledge, and worst customer service. You cant get any thing Done there.

I was going to open up a business account with them but the secretary there showed us again their real customer service that they still have. They don't care about the 70 ... more

Discrimination. So serious discrimination

Spectacular!

I needed a unique transaction done with time crunching parameters and sandy and thatiana took care of me! Awesome service

Their stuff is not only friendly but also highly skilled. I came here with worth experience from another branch of BoFA, thanks to the front desk lady who warmly welcomed ... more

Wonderful experience with manager Gabriel at the union square branch.He helped me and my family and was very patiently and professional.Leaving the bank very happy. Good ... more

Completely satisfied with the service. The staff is polite, happy to help.

Because the bank is temporarily closed now, the ATM is very unsafe here. There is always a homeless guy sleeping inside and I got assaulted by him even in a daytime, arou ... more

Just as everyone else says avoid this branch at all costs. Incredibly slow service and they’re rude.

Very nice helpful staff

(Translated by Google) The worst Bank I have ever seen the worst of all I only went for a role, they are incompetent. (Original) The worse Bank I have ever seen el peor ... more