Optimum
-
40 Potash Road
Oakland, NJ 07436 - (888) 467-8468
Hours
Chamber Rating
-
Elaine Maniscalco
Disorganized, bait and switch scammers, liars and thieves. Zero stars. THE worst company I've ever dealt with.
Jan 31st, 2024 -
Chad Jones
Fast and friendly service. Quickly accomplished my equipment return.
Dec 24th, 2023 -
Alfred Hayward
No prompt for cable box dead. All I need is how to replace. Very poor setup. Cant get to rep for 10 second question.
Dec 4th, 2023 -
Cristian Daz
You are a great company, Im glad to work for you but you have to make changes with this contracting company that force the technician to do type of jobs that is not safety, and they are not paying what the technicians deserve because us are the face of the company and make the customer satisfaction but this type of rates that the contracting company are paying install $65 SRO $70 troubleshooting $30 SRO 58 $25 CHange of service $65 and change of service adding $14 you think , thats what the tech deserve? We have to work no matter in what situations or weather, and thats why must of the techs dont want to do certains jobs because of the pricing rates that this contracting companies has , but you are the only one that can make this changes for us , you deserve 5 stars but when everything changes and you will see the benefits and improvements from the techs , you as a main company need to make a survey just for the tech saying are you disagreeing with the compracting rate and im pretty sure that everyone will be , thank you for being kind godbless this company
Jan 19th, 2024 -
Kim Rogers
I had a really tough time trying to cancel my TV service with this company. It took me over 45 minutes on the phone last night, just trying to cancel the TV while keeping my internet. I spoke to Nicolas, who initially assured me it'd be no problem. However, after getting some basic info, he put me on hold and then refused to cancel the TV service. Instead, he kept pushing another deal I had zero interest in. Despite repeatedly asking for a supervisor, I was met with stall tactics. He even tried to offer savings on my cell bill, after explaining multiple times i work for one of the three wireless providers and already pay next to nothing through my workplace. It was incredibly frustrating as he continued to push promotions that didn't align with what I needed. If this is the hassle for canceling their house service, I shudder to think about their wireless service plans. After enduring over 20 minutes on hold, I reached out via Twitter (X) and spoke to Don. He was apologetic but could only confirm the TV service was canceled after I'd already ended the voice call. Despite being a customer for over 20 years, I'm eagerly awaiting T-Mobile's arrival in a few weeks so I can switch. I strongly advise against using this company if there's an alternative. Verizon or T-Mobile wireless would be better options if available to you. STAY AWAY AND GO TO EITHER ANOTHER CABLE PROVIDER OR TRY VERIZON OR T-MOBILE SERVICE. THIS COMPANY TREATS CUSTOMERS LIKE A JOKE
Dec 7th, 2023
About
Optimum
Our Optimum store located in Oakland, NJ provides cell phones and accessories. Enjoy live in-person support and shop with one of our Retail Specialists, and more. You can explore Optimum’s products, plans, and services, and also see how Optimum can save you money on your Internet, TV, and Mobile bill. With Optimum Mobile, you can stay connected on the largest and fastest 5G network. Visit our store in Oakland, NJ today for all of your digital entertainment needs and receive our white glove customer service.
Contact Info
- (888) 467-8468
Questions & Answers
Q What is the phone number for Optimum?
A The phone number for Optimum is: (888) 467-8468.
Q Where is Optimum located?
A Optimum is located at 40 Potash Road, Oakland, NJ 07436
Q What is the internet address for Optimum?
A The website (URL) for Optimum is: https://www.optimum.com/stores/nj/oakland/40-potash-road.html?utm_source=GoogleMyBusiness&utm_medium=organic
Q What days are Optimum open?
A Optimum is open:
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Q How is Optimum rated?
A Optimum has a 2.6 Star Rating from 436 reviewers.
Hours
Ratings and Reviews
Optimum
Overall Rating
Overall Rating
( 436 Reviews )Elaine Maniscalco on Google
Disorganized, bait and switch scammers, liars and thieves. Zero stars. THE worst company I've ever dealt with.
Chad Jones on Google
Fast and friendly service. Quickly accomplished my equipment return.
Alfred Hayward on Google
No prompt for cable box dead. All I need is how to replace. Very poor setup. Cant get to rep for 10 second question.
Cristian Daz on Google
You are a great company, Im glad to work for you but you have to make changes with this contracting company that force the technician to do type of jobs that is not safety, and they are not paying what the technicians deserve because us are the face of the company and make the customer satisfaction but this type of rates that the contracting company are paying install $65 SRO $70 troubleshooting $30 SRO 58 $25 CHange of service $65 and change of service adding $14 you think , thats what the tech deserve? We have to work no matter in what situations or weather, and thats why must of the techs dont want to do certains jobs because of the pricing rates that this contracting companies has , but you are the only one that can make this changes for us , you deserve 5 stars but when everything changes and you will see the benefits and improvements from the techs , you as a main company need to make a survey just for the tech saying are you disagreeing with the compracting rate and im pretty sure that everyone will be , thank you for being kind godbless this company
Kim Rogers on Google
I had a really tough time trying to cancel my TV service with this company. It took me over 45 minutes on the phone last night, just trying to cancel the TV while keeping my internet. I spoke to Nicolas, who initially assured me it'd be no problem. However, after getting some basic info, he put me on hold and then refused to cancel the TV service. Instead, he kept pushing another deal I had zero interest in. Despite repeatedly asking for a supervisor, I was met with stall tactics. He even tried to offer savings on my cell bill, after explaining multiple times i work for one of the three wireless providers and already pay next to nothing through my workplace. It was incredibly frustrating as he continued to push promotions that didn't align with what I needed. If this is the hassle for canceling their house service, I shudder to think about their wireless service plans.
After enduring over 20 minutes on hold, I reached out via Twitter (X) and spoke to Don. He was apologetic but could only confirm the TV service was canceled after I'd already ended the voice call. Despite being a customer for over 20 years, I'm eagerly awaiting T-Mobile's arrival in a few weeks so I can switch. I strongly advise against using this company if there's an alternative. Verizon or T-Mobile wireless would be better options if available to you. STAY AWAY AND GO TO EITHER ANOTHER CABLE PROVIDER OR TRY VERIZON OR T-MOBILE SERVICE. THIS COMPANY TREATS CUSTOMERS LIKE A JOKE