Embassy Suites by Hilton Phoenix Scottsdale

Sham Chakravorty _{on Google}

Mar 20th, 2024

Incompetent and somewhat rude front desk staff, stinky elevator, lobby area floor and hallway carpets unclean and smelly, phone and hotwater flow in the bathroom sink were not working, room assigned was not whatt was promised, too crowded breakfast service area. Spend your good money elsewhere.

Matthew COS _{on Google}

Apr 3rd, 2024

We thought the title Embassy Suites by Hilton meant it would be a quality hotel than was clean and in good shape. We were wrong. My family and I arrived late for check in, and the first problem was dirt and trash and toenail clippings on the floor.
My wife is very sensitive to grossness and this set off her gross meter badly. Also the tub was in terrible shape, all cracked and falling apart. (See pics). We talked to the staff, and they were nice, and we moved to another room, the only other one available, and it was a little cleaner, but still everything was worn, somewhat dingy, and clearly not up to the standards we imagined from a Hilton. And the bed was terrible too, huge hole in the middle. And it was $280 for that ONE night!!! And they charge for parking in the front lot!
The one bright spot. The breakfast was superb though, for a hotel.
I'm not sure what happened, but they have gone so far downhill. We had planned to stay for 3 nights but we checked out the next morning and found a different, MUCH CLEANER hotel for less money, and with actual QUEEN beds, and not these tiny "Fulls". I'll give two stars instead of one because the problems weren't life or death, but we won't be coming back. Goodbye embassy suites.