AT&T Store

Call ATT only to speak to people in third world countries who cant understand what I need. So I get a ride to ATT to pay my bill seeing as my car is in the shop and ask about my rebate lmao and the store is closed for lunch. Im starting to regret my swap to this company. Turn your OPEN sign off if your not actually open.
May 6th, 2022

No more home phone now my phone bill is $ 30 dollars more
Oct 18th, 2021

Sep 13th, 2021

Aug 20th, 2021

They lied about military not being charged activation/upgrade fees. Still waiting for this and other refunds seven months later. Store not responding no matter how many times I write to prioritycustomer email they provide. I would love to give a great review as Tonya was helpful spending three hours with us on first visit and telling us she could save us money. After that, we called the store when there were surprises on our bill which we did not understand. We called with our questions but she told us it will be messed up at first so we trusted. We came back to the store with next bill in hand to get help understanding why lines had been added to our account,, why insurance was still being charged for one phone, what is "up next" and why are we paying for it, why haven't activation fees been refunded. We waited on a couch for almost an hour to speak to Tonya thinking she would answer our questions. She took one copy of our bill saying she would take care of it and promptly shooed us out the door. Next bill,, no changes,, no explanations,, no credits,, no savings. We call,, she thought I was someone else,, she got me off the phone saying I will take care of this while no one is in the store. Next bill,, no changes,, no better understanding on our part why we are being charged for some things,, no credits and no savings. When I finally get someone to answer at store Tonya tells me I have to call Customer Care. She can't help me get any refunds. My bill should have only gone up $35 and I should have received refund on activation fees as promised. My bill is $84 more, five months have passed, no refunds, issues not addressed. I need Troy (owner or district manager) to contact me concerning billing issues we have tried to address repeatedly with your staff, by visiting the store and calling multiple times).
Jul 27th, 2021