Schmitt Music

Sep 4th, 2020

Mar 28th, 2020

Not impressed! We paid for a maintenance plan and asked if instrument could be cleaned and repaired. They fixed it, but looks dirty. I called and he said they only do a chem flush only on the core. They don't clean the instrument. I don't get that.... after paying for 4 years for a maintenance plan! We were told we have a free cleaning every year and never took advantage of it until after 4 years of paying for maintenance. We cleaned it ourself all the time. I feel like we wasted a lot of money on a maintenance plan as I wanted it professionally cleaned so my other son can play it for band.
Jan 11th, 2020

People in the store were nice and welcoming. But I wasn't informed when my daughter's flute was ready from an online order so I had to reach out to them. My neighbor did not have this issue, to be fair. Then there was an issue with accidentally double-buying a music book. Trying to get the return for it was a frustrating process. I had been told I was issued a refund and it wasn't. I had to talk to so many people and repeat things. My daughter still has a flute from them. I almost hope band will be canceled for my daughter so to avoid potential issues in the future with this business, though she is looking forward to learning to play. I'm assuming it was a weird confluence of circumstances but it wasn't a positive experience. Every person I talked to was nice but the whole process could use improvement.
Dec 5th, 2020

Walked in with money ready to buy a piano for my wife. The man at the cashiers desk didn't look up or acknowledge I was there. The girl at the front desk glanced up but didn't ask if I needed any help. Very disappointed.
Nov 9th, 2019