Schmitt Music

Dec 2nd, 2020

Jun 2nd, 2020

People in the store were nice and welcoming. But I wasn't informed when my daughter's flute was ready from an online order so I had to reach out to them. My neighbor did not have this issue, to be fair. Then there was an issue with accidentally double-buying a music book. Trying to get the return for it was a frustrating process. I had been told I was issued a refund and it wasn't. I had to talk to so many people and repeat things. My daughter still has a flute from them. I almost hope band will be canceled for my daughter so to avoid potential issues in the future with this business, though she is looking forward to learning to play. I'm assuming it was a weird confluence of circumstances but it wasn't a positive experience. Every person I talked to was nice but the whole process could use improvement.
Mar 15th, 2020

Walked in with money ready to buy a piano for my wife. The man at the cashiers desk didn't look up or acknowledge I was there. The girl at the front desk glanced up but didn't ask if I needed any help. Very disappointed.
Oct 31st, 2019

I have always been pleased with my experiences here. If they don't have it, they will find a way to get it for you. Great customer service!!!
Aug 17th, 2019