Menards

Menards usually has better prices on lumber, and ordering online and picking it up on the lot is faster in theory, but often the gate attendant is EXTREMELY SLOW and obviously doing a lot of chatting. If you just need a few boards, Lowe's is definitely quicker. There have been many times that I've submitted a rebate and not received a coupon. The cashiers having their backs to the customer is so awkward. And I hate the jingle. Management, it's not a good look to put the same message on every post, when reviews are telling you exactly what you could do better. If you want to do better, start actually responding to people's bad reviews.
Apr 1st, 2024

I like Menards plan and simple
Mar 22nd, 2024

Smiles, eye contact, politeness, good smelling. Could update lumber ordering process, and install zipline in lumber yard would be a nice touch.
Mar 18th, 2024

I went here today to rent a rug doctor and had a horrible customer service experience. Ended up walking out in the middle of the transaction- The lady at the service desk was so nice until it came time to sign papers. She over charged me for a two day rental- and when I questioned it she literally threw the paper work at me from across the desk and then told me that it was too late and it was already in the system. Their website states that 2 day rentals are 49.99- and when she handed me an invoice for $91 I wanted to verify. I asked her to give me a second and pulled out to my phone to which she replied I dont know what your doing the price is the price. She rolled her eyes, huffed and puffed, and threw paperwork at me from across the desk. I understand they were a little busy- I worked retail for 10 years so I get It. I was also in management for 4 of those 10 years and know that this type of behavior is unacceptable. I will no longer be going to this store if this is how they want to act when customers have questions about being over charged.
Mar 18th, 2024

I had ordered 3 sections of 6'x8' privacy fence to be delivered to my home. The delivery driver dropped them off at the wrong location. I was out of town for a few days so my neighbor had to deal with this material just leaned up against their garage for those days. The response I received when i messaged Menards is that the Delivery Driver mistakenly delivered it to the neighbors house and leaned them against his garage, something that my neighbor, whom I do not know, had to deal with. Thats it. No resolution other than I go get them and move them to my house. After messaging them back and requesting a refund on my delivery cost, they told me no because the delivery was made. The most they would do was a $25 "convenience" fee. I asked them to just process a return and come pick up the fence pieces and they told me that I could not do that either. This is very disappointing. Typically I go to menards for all of pretty much all of my materials and tools I need.
Mar 1st, 2024