Enterprise Rent-A-Car

Mar 23rd, 2024

Will definitely use them again.
Feb 2nd, 2024

Seems to be a trend here, this is easily the worst rental experience I have had. I dealt with Mo Alshami, the first car I was shown was disgusting the seats were covered in stains, so I refused it. The next car shown to me was covered in damage and stank of cigarettes. I was in a rush so I told him I would except it but wanted a standard damage report, so I would not be held liable. It was at this point he turned sour and became somewhat aggressive. Long story short the manager came out and did a damage report apologized for the behavior of mo and said its not the first time this has happened. My company has a large corporate rental account with enterprise, I will be doing what I can at this point to make sure that this is changed back to hertz. I wont post pictures at this point but I will be supplying them when Im back in the office.
Dec 12th, 2023

I should be able to book a reservation for 5pm if nobody going to be there someone should have called and informed me poor customer service
Dec 6th, 2023

My experience with was marred by dishonesty and uncooperative staff. I was initially told that I wouldnt have to pay tolls when picking up the vehicle from the young lady at enterprise, but this information turned out to be false. When I confronted the local staff with video evidence proving my case, because I recorded a video of the inspection they told me to for a damage so I want be charged if come back they missed it but even with the video they refused to correct the situation. It took contacting headquarters to finally receive the credit I was owed and I first had to contact EZ tag then I had to contact enterprise headquarters easy tag, of course took care of there part no problem. It was only enterprise who kept giving me the trouble and would not resolve the issue. The manager at the location was unhelpful and unresponsive. Apart from this incident, the rental car experience itself was generally satisfactory. And when you see this review enterprise, please do not asked me to reach out with more details given the fact that I called and I went to the location and reported this with video evidence.
Oct 26th, 2023