Cherry Health – Westside Health Center: Dental

Absolutely abhorrent. This place sent me multiple confirmation texts with an address of where my appointment was to be. I showed up at the address to find the building locked and dark. I was then told my appointment was at a different location. Went directly there only to be told they wouldn't see me because I was 10 minutes late as a result. Waited months for this appointment. Didn't even receive an apology. Do not bother with this place.
Feb 10th, 2024

They cancelled my appointment twice for the "provider". The last change was to September 9th at 1:30 and I drove an hour and 15 minutes only to find out I did not have an appointment because the provider cancelled AGAIN! They said they called and left a message yesterday and I received no call. I left a message with Kim, the Office Manager and I have not heard from her.
Feb 22nd, 2021

Would give zero stars if I could. DO NOT waste your time here. They couldnt care less how much pain youre in, if you have an emergency please go elsewhere! Came in at 8 am as an urgent walk in for dental, was the only one there and they told me I couldnt be seen until noon and to come back then so I did. (Weird considering they should be helping patients at that time) I came back at 11:40 am and waited until 2 pm and STILL was not seen. Seriously a joke. There was ONE other person there who needed emergency dental care, was in TEARS and they did not care one bit. The workers were just staring at her. She left and went to the emergency room for help instead because she waited hours too. After wasting my whole day and more people starting coming in for dental I left, I have a baby and cant wait all day for everyone that came in AFTER me to be seen before me especially when no one was there the majority of the time I was there! So unprofessional and glad Im taking my business elsewhere where they actually care for their patients instead of the money.
Feb 15th, 2022

Been going here for years I love my doctor he is the best I have ever went through but the front desk people are very slow to answer the phone leave you on hold all day always have to call multiple times to get in contact with my doctor for my med refill the front desk people are always chatting when they could be helping someone as if they are on a lunch break maybe they should work more and talk less and stop taking forever to answer the phones or communicate with the doctors on concerns of the patients my doctor has had multiple discussion with them about this they are rude and unprofessional and childish only give it to stars for my doctor Daniel he is a great doctor! Hopefully they fix the problem with the staff and then they would get a better rating from me and I can never get into the dentist not that I would want them in my mouth after what they did to my husband teeth westside health center is a joke
Sep 2nd, 2020

Tooth pulled on Thursday and she had a hard time pulling it. Had to keep injecting me with numbing medicine and poking around at my tooth. I got my tooth pulled before, but not at a Cherry location a different location where my dentist actually cared about my health. Im a nurse assistant, I work at Spectrum Health I been in the medical field for a little over 8 years so i know what a infection looks like. And I have to say this was the worst decision and Experience I ever had coming here never got a pain perception or antibiotics mind you my tooth is severely damaged. I wish I would of kept my tooth in and just went some where else to pay more money to get it pulled I probably would of saved a trip to the ER room in the middle of the night.Also the receptionist here is unprofessional. So the Doctor at the ER took a look at the area where my tooth was pulled and knew it was infected so here I am in the hospital with IV fluids and Antibiotics. Im scared to go back here because I voice my concerns to her Friday when I had to go back up there because I started to get different symptoms she acts as though I never had a pulled tooth and told me everything was ok. Im glad I went to the ER because things could of got a lot worse for myself.
Jan 2nd, 2020