Bonchon Schaumburg

The food is so good! Obsessed! Please consider opening one in Rockford some day!
Apr 6th, 2024

Apr 6th, 2024

Went here with my boyfriend a few weeks back, definitely recommend fried rice and the Korean chicken wings!! Honestly think this place is more for young adults since they play more American r&b and pop music rather than Korean music. Tried their takoyaki and it was kinda hard, and the spicy wings were a bit dry, but overall good place to go with friends
Mar 18th, 2024

I'm finally done with this restaurant! So I tried this restaurant when it first opened. The chicken was very good but was undercooked(my mom commented on it). I thought it was new restaurant jitters and waited a few months later and had the same experience. So I stopped ordering from them for a few years. Recently I started working near this location and decided to try again. Same issue, the fried chicken even though it looked fully cooked, upset my stomach hours later. Almost gave up on the restaurant and saw that they had takoyaki which I love. No issues with that dish so I would order it every few months with their fries. However, last night I did my order of takoyaki and then had stomach issues later on in the night. It was the only thing that I had that day. After dealing with those issues all night, I finally decided to write a review and swear off this place. I want to like it and the menu seems good but idk whats happening with the food served here. Maybe I'm the odd one out that gets the bad chicken but I'm done gambling. I'm glad that this restaurant works out well for other people though, it just doesn't for me.
Mar 30th, 2024

Had a craving for their spicy drumsticks, me and my mom live in Rockford and we made the hourlong drive costing us about $15 in gas and tolls for the round trip. My mom doesn't like dark meat, so she wanted boneless, and opted for KBBQ. After walking in and placing the order at the counter, we sat and waited. The gentleman was very nice at first. We got our food and checked it in the car. Something was obviously off. We weren't sure, but the boneless KBBQ was so spicy smelling that it flared both of our nostrils, while the spicy drumsticks didn't at all look, smell, or taste as I was expecting. Every time I've gotten them, they're red and glossy, almost like a gummy worm. These were very matte and dark brown. We assumed maybe the sauces got mixed up, but neither of these were anything we'd ever had before (I'd had the spicy drumsticks 3 times to this point, and this was my mom's 2nd time having the KBBQ boneless). We immediately brought it back in. Assuming this was a mistake, we tried our hardest to be patient and charitable with the gentleman. He didn't seem very apologetic or concerned, he just immediately asked to see the chicken. Without hesitation he just went "oh no that's right. Those are correct." We really tried our hardest to explain, okay bro, we got it, you're saying these are correct. We're not mad, we're just saying that this isn't what we thought we were ordering. It didn't matter though. He just kept repeating "this is spicy, I saw them mix the spicy, it's spicy, this here is spicy, I don't know what else to tell you." He probably reiterated "this is spicy" about 12 times before we gave up. Not once did the gentleman ever once even consider trying to make things right with us, his only goal was to argue with us. Maybe the worst customer service we've ever gotten; what restaurant immediately jumps to arguing with customers and accusing them of lying? It's strange to me that someone on the clock would rather stand there and try to fight with people like an elementary school aged boy instead of just trying to make things right the way a normal, well-adjusted adult would. If the sauces we were served actually were correct, then it's clear BonChon Schaumburg has owners that like experimenting with new flavors and messing with sauce recipes without telling their customers, going so far as to argue with them instead. My recommendation is that if you find something you like here, don't be surprised if you no longer like it when you go back again in the future. (Edit: it turns out that BonChon Schaumburg has had dozens of complaints of sauces tasting different without warning. Some have said that employees have admitted to some customers that the sauce recipes do change sometimes. So I guess this wasnt all in my head somehow.) This experience is exactly why so many smaller chains come in and out of the suburbs so often. Oftentimes, suburban outlet malls filled with chains are run by some of the greediest franchisees you'll ever meet. This just reeks exactly of that. Don't be surprised if this place is gone 2 years from now, just like 80% of all other smaller chains in the west suburbs; the type of greedy people to own a small franchise like this have no problem abandoning ship and laughing all the way to the bank at the smallest sign of losing money, with the employees who made them rich usually taking the brunt of it all. Best to just stay away from places like this, plenty of better local options for sure.
Mar 15th, 2024