Vortex Roofing Solutions

I can't say enough great things about Matthew and his guys at Vortex Roofing & Construction! I had a leak above a window and there was a weird off-ridge vent above the window that I suspected was involved in the problem. Jorge arranged for his son, Matthew, who handles the southern portion of their territory (Im in South Lake County, FL) to come the next day and take a look. Throughout this whole process, both were extremely responsive and pleasant. After that I dealt with Matthew exclusively. What a gem! He was so professional, explained everything clearly, and was honest and didn't try to upsell me, while still making sure I knew that there might be more issues uncovered as the work was being done. It turns out that the off-ridge vent was not only NOT installed up to code (way too low on the slope), but was NOT needed at all (the attic is self-ventilated via the ridge vents and the soffits) and was definitely the cause of my leak due to poor workmanship from the original roofers. I also asked him to check the rest of the roof for additional issues and he found that the end caps had never been installed on my ridge vents and that I had multiple exposed and corroded fasteners at the vents, which are a conduit for moisture infiltration, and prepared a proposal that included everything. I felt it was very reasonable, considering what needed to be done. I ran his proposal and what he told me, as well as the pictures that he sent me, by a professional engineer who is also a registered roof observer (you can't be too cautious!), who confirmed everything Matthew had said. No one had ever seen a vent installed that way! We agreed the vent needed to come off. Less than 24 hours later, Matthew returned with his crew to take care of everything, because he was concerned with the rain forecast we have for next week, as was I. They did a great job, even checking on an additional thing I thought I had spotted in a photo he had sent me, to reassure me it was not an issue and nothing needed to be done. Talk about honest! This is long, but I did say I couldn't say enough great things about them. Matthew was never impatient about all my questions, and even agreed to come later than planned when I discovered that my city's code requires that outside construction/repairs start after 9 am on Saturdays, but I texted him late on Friday night. After having had bad experiences with roofers in the past, I had been very gun-shy about calling anyone, until I saw all the great reviews other people left about Vortex Roofing. What a relief to have had this problem taken care of and to have found my roofer people for life :) Note that Vortex does accept credit cards but there is a 3.5% surcharge for that, which is the credit card company fee. The proposal comes with the roofer license (which you should always check independently via the MyFloridaLicense site) and their workman's comp insurance info, which is great.
May 9th, 2024

Apr 26th, 2024

I have nothing but great things to say about my experience with Vortex roofing. I hired them to fix my roof tiles and other issues with my roof. It was a pleasure to work with George, he was easy to communicate with, answered all the questions and made sure the quality of work was to my satisfaction. I would use them in future and highly recommend them to my friends.
Apr 26th, 2024

Professional, responsive and affordable. Matt is very knowledgeable. He clearly outlines available options, provides reasonable timelines and communicates the projects expectations. It was a positive experience and I recommend them to my family, friends and neighbors.
Apr 26th, 2024

They did an amazing job! Very profesional and their rates are affordable.
Apr 17th, 2024