Best Western Plus Diamond Valley Inn

Wanted me to change or cancel my booking because the room I booked has a damaged sofa, the receptionist was also so rude instead of being apologetic. Wont ever book there again!!
Mar 24th, 2024

In town for one night for a cheer tournament. Decided to stay here because it was half the price of the Hampton Inn (which is right next door). Rooms were nice and quiet. Breakfast was great in the morning. Staff was super friendly. Would stay here again.
Mar 24th, 2024

Hotel is wonderful! Just use caution if you are short! I had to go buy a step stool just to get in the bed, haha!! They are high! Doesn't help that I have arthritis in my knees and back, but still, a bit ridiculous being that high!
Mar 13th, 2024

price was a little higher than normal?? Rooms: rooms very clean Food & drinks: Wendys is waking distance if you want food at all hours
Mar 9th, 2024

The Best Western Plus, Diamond Valley Inn: ZERO STARS By far the worst customer service I have experienced at a Best Western Plus. If you simply ask for a cup of coffee at this establishment after breakfast hours, the cleaning lady on duty, Juliet, will certainly make you feel terrible for asking. After my wife asked Juliet if coffee was available, she looked at my wife incredulously, as if we were asking for something very outlandish. Juliet, after recovering from my wife's coffee availability question, then gathered herself and told my wife that ONLY coffee was available. My wife then asked me why this person had such an attitude with her. Juliet made it a point to walk up to my wife and to ask her what did she say, and rather than exercise customer service, she made it a point to make her personal points to my wife that she felt that she hadn't been rude. My wife told her she didn't want to speak to her and so the cleaning lady left to then bring back her cleaning lady friends so they could gossip in the corner about my wife in Spanish. The manager Vicki Heavin was of no customer assistance, simply saying that she could not picture Juliet or the other cleaning ladies acting in this manner. Vicky Heavin in all her back woods glory of illustrating incompetence at its finest, claims she CAN see my wife on the motels camera footage, but she CANNOT see her own employees in this same camera footage approaching my wife, and standing right next to her, to make personal comments, having absolutely nothing to do with customer courtesy and professionalism, or being gathered together by Juliet, to come and see my wife and gossip in Spanish about her. Apparently, Juliet in all of her old aged wisdom and maturity, still needs comfort and support to deal with her own emotional and personal discomfort via her fellow employees Laura and Maria who were summoned by Juliet, to leer at my wife and make personal comments, which were all condoned by Vicky-the friend ; I mean the "manager" of Juliet. So good to see nepotism/ unprofessionalism/ lack of accountability alive and well at The Best Western Plus, Diamond Valley Inn. Please someone at this organization have Vicky Heavin add optometry to her insurance plan as well as ethics training, she needs it.
Apr 6th, 2024