Wells Fargo Bank

Timothy Spano _{on Google}

Apr 1st, 2024

One of the worst almost as bad as BMO / Bank of the West, which is astounding. I was never notified that my debit transaction dispute got cancelled (I bought a plane ticket that I never received, and was unable to get ahold of the airline for a refund).
By the time I realized that the provisional credit was reversed with zero explanation or notification, it was already too late to pursue further action.
Wells Fargo said I didnt provide sufficient evidence, however I gave them every single piece of evidence I could provide - a screenshot verifying payment to the airline with the ticket confirmation number included, and another screenshot of the error message that popped up when I tried requesting a refund on the airline website using the same confirmation # provided on the first screenshot.
Wells Fargos complete lack of competence will directly reflect on your bank account, as it seems they dont know what sufficient evidence is, nor do they care to follow up with you about needing more information.
Be smart. Choose a credit union, or a different bank at the very least.

John Vanhara _{on Google}

Sep 24th, 2023

I set up an appointment. The banker was busy at the time of my appointment. After 10 minutes of waiting I asked Carlos if he can ask the other banker how long it could take to wait (10 minutes, 30 minutes or 1 hour). He said he cannot ask the other banker as not to inconvenience the other clients he was just serving. Not sure why it is better to inconvenience clients who actually set up appointment for the same time.

Victoria Chrystaal _{on Google}

Apr 28th, 2023

Rude and unprofessional. If you dont like working with people why work in a bank?! Customer service is pathetic

Max Landon _{on Google}

Feb 26th, 2023

I run a business located in South Lake Tahoe area and were looking to get a business loan with Wells Fargo. We had a meeting set up with a specific loan specialist, Amber Nevarez. At the designated time and date, she stood us up and never came to the meeting, and also never communicated that she would be late. We ended up leaving and bringing our business to a different bank because of the lack of professionalism shown at Wells Fargo. Dont give Wells Fargo your money.