Safeway Pharmacy

Jim Prince _{on Google}

Apr 30th, 2023

Recently moved to the Woodland Park area and was very satisfied with this pharmacy. Unfortunately that has changed.
Dr prescribed a medicine that is not covered by insurance. The Dr also looked up on GoodRx and advised the price at this pharmacy was about $8.00 and sent the Rx to this pharmacy. When I picked it up I was charged $20.46. I advised them that I needed to use GoodRx but I didnt have my glasses with me and I couldnt pull it up on my phone, but the price should be about $8.00. The lady checking me out advised that the $20.46 was the good Rx price. After further discussion I went ahead and paid the $20.46 figuring the Dr had looked it up wrong. When I got home and got my glasses I looked up the price on GoodRx and found that the coupon price was in fact $7.96 for my prescription.
I returned to the pharmacy this morning with the receipt, prescription, and the GoodRx info. Spoke with the pharmacist and the two techs. They advised that since I had used GoodRx previously for a different prescription (while I was between insurance policies) that I was not eligible for the GoodRx discount coupon on this prescription. They also stated that since I had already paid for the prescription that they would not correct the pricing and refund the overcharge anyway.
I contacted GoodRx and confirmed that the coupon was good and that I qualified for the discount. They also confirmed that they could see where the pharmacy had previously pulled up the info on my prescription and would have seen the discounted price on the coupon of $7.96 but had apparently charged the regular GoodRx price instead.
So, the pharmacy apparently had the information available for the discounted GoodRx price but chose not to honor it at the time of purchase even after I brought it to their attention and when I returned to get the pricing corrected they refused to correct the price and refund the overcharge. Too bad. Pharmacies Ive worked with prior to moving her would look up and honor the GoodRx coupons and prices without question, but this pharmacy apparently wont.
Im still giving them a extra star because until this occurred I have been very pleased with this pharmacy. But, after refusing to correct the overcharge, arguing with me about the price even after I showed it to them on the GoodRx app, and then telling me Im not eligible to use the GoodRx discount coupon when I am eligible, I guess Ill be taking my business elsewhere.

Tracey B. _{on Yelp}

Mar 12th, 2023

They are very quick and efficient, and you get 10% off groceries AND free vaccinations! Can't beat that! Monica is very informative and helpful with vaccination information.

Merrick McNamara _{on Google}

Apr 12th, 2022

Terrible. Don't come here if you're wanting a COVID 19 booster.

Erin Cummings _{on Google}

Mar 1st, 2022

This pharmacy has been caring for myself and my family for 5 years! They've been kind, courteous & professional in all of that time. We're thankful for their knowledge and care and will continue to be grateful patrons for many years to come! Thank you Mike, Monica, and Kim!