Planet Satellite is a company that is able to satisfy any customer's needs. They provide quality satellite TV and internet services in the U.S. With a team full of experts, this business is able offer a wide variety of technological services and advice on what may fit the customer best. Planet Satellite places top priority on customer service and they will go above and beyond to make sure the customer is happy.
Contact Info
(781) 939-9945
Questions & Answers
Q What is the phone number for Planet Satellite?
A The phone number for Planet Satellite is: (781) 939-9945.
Q Where is Planet Satellite located?
A Planet Satellite is located at 10 Tower Office Park, Woburn, MA 01801
Q How big is Planet Satellite?
A Planet Satellite employs approximately 20+ people.
Q How is Planet Satellite rated?
A Planet Satellite has a 3.7 Star Rating from 3 reviewers.
Excellent work by the team at Planet Satellite for my custom mounted Starlink Dish. I wouldnt hesitate to recommend their services!
Tony Ciampo on Google
Excellent customer service and expert technicians. They saved my life today!
Christine B. on Yelp
Have had nothing but problems upon problems since AT&T has taken over Directv!! They ask for a return # in case of "lost calls", but NEVER call back- told they don't have the ability to make out going calls! Seriously? Told contract was cancelled, then when I called to cancel, told person never cancelled contract & I would have to pay for early cancellation! Have spent 7+ hrs being passed from wrong dept. to wrong dept., in English, then Spanish, even sent to the cell, internet, & home security depts. instead of tech support! Tech support always tries to send tech to home (had same problem wk after wk that never was resolved) to have receiver changed out-always their response to any problems. That means resetting all recordings & losing everything that was recorded. Have had techs in home leave work unfinished-both rude & called to complain. Also, good luck getting someone you can understand-either they have a heavy accent, or their connection is so staticy, you can't hear them & have to hang up & call back or ask to be transfer. In the last 2 days, I've called twice & had the call disconnected-without the promised "return call" from 2 different departments. In order to cancel "Dummytv", they refuse to come & pick up the receivers, & after being told multiple times that the dish itself is their property, they refuse to take it back, & if I want it off my home, we have to remove it ourselves (leaving it up is free advertising for them)! They put mine on the roof! You would think that a telephone company would have a better internal system, easier transfers, but no. Now, when calling, you automatically are transferred to billing, no matter what dept. you are requesting-told they are decreasing/eliminating customer service! Billing will do double duty. I used to rave about Directv when Verizon ran it. Since At&T have taken over, there is nothing good about it. We've bought firesticks & are forgoing cable & satellite completely. It's less expensive, as well. I have gone 3 days without closed captioning-something that is an ongoing issue with them. Have had tech & his "support person" refuse to do the paperwork to escalate it, among other problems, like missing recordings. BTW--I have a "genie" for just my room, & 3 HDDVR's. My receiver is the ONLY one without closed captioning these last 3 days. It's been 3* since the call was "disconnected", & no return call as they promise.
