Holiday Inn Winter Haven, an IHG Hotel

Kiranc193 _{on Google}

Mar 29th, 2024

Chris at the Front desk - Not enough words for him how much thankful I am to him and his Service. He walked me through the Room, discussed all the Amenities and available services like family member. Very much detailed Information he provided to me and my Family. I definitely return back this Hotel and will spread the great Experience with friends and neighbors. Again Chris made my Trip Amazing and joyful. Thank you Holiday Inn and special Thank you to Chris.

Daniel Perez _{on Google}

Mar 30th, 2024

We decided to stay at this hotel because they had really good prices for the weekend we wanted to visit the area. Closely located near LegoLand (about 10 min or less) and plenty of stores and restaurants around.
Parking was plentiful and free. Nice lighting at night around the lot.
Before arriving, we received a text asking us if we needed anything or had any questions. We then were told of the breakfast and gave us some discounts if we chose the breakfast buffet.
I thought that was pretty cool customer service with a personal touch to reach out to us like that. That's until we got to the hotel and were greeted by this Amazing front desk receptionist named Chris.
From the moment we walked in, Chris made us feel welcomed and comfortable. Great with kids and fun to talk with. He answered all of our questions, explained the hours of the anemities, and gave us a suggestion on what was popular on the restaurant menu.
As we settled in our room, everything was cleaned and picked up. The AC was set ( you can make it really cold in that room if you want lol). Every floor has a vending machine and an ice machine.
The food at the restaurant was Fantastic and everything tasted fresh and delicious. The hostess lady was very nice, friendly, professional, and attentive and went far and beyond to make sure we got our drinks right and food right away. Each booth has a TV, and they have an open bar with happy hours, usually in the mid afternoon.
Later that night, I needed some personal assistance with something my wife had requested, and Chris took it upon himself to help assist me in locating an item and provided me with what I was looking for. I was very thankful for his help. He truly was my hero that night. He had suggested to me some items from their snack area to take with me upstairs and easily charged it to my room.
I have stayed in Holiday Inn's before back home, but usually not when I travel like this . Let me say this was a pleasant and wonderful experience all around. Think we found our go to Hotel for this area. I am looking forward to visiting again.
Rooms: Clean and organized and smelled normal.
Nearby activities: LegoLand stores, and Restaurant
Walkability: Restaurants and Stores
Food & drinks: Fresh? Delicious and good price.