Fales Realty

Chris sterner _{on Google}

Mar 14th, 2021

They are wonderful to work with

Gary Paris _{on Google}

Mar 14th, 2021

Fales Realty is dishonest, unprincipled, and untrustworthy, learn from our mistake and select another realty firm while still you can. Do not sign a contract with this company and if you make the mistake of doing so, please read it thoroughly.
Our realtor (Nora) was great in the beginning, she found us an amazing rental home when we moved from Texas to Maryland. We were going to considered using her when we bought our next preexisting home. Later (6 weeks before closing) we discovered this was a grave mistake.
While renting our current home, my husband and I would drive around on weekends looking at new build homes in new communities. Months into our lease we found our forever home in a new build community with beautiful views and tons of space. We spoke with the sales associate in the new home community and the salesperson asked if we had a realtor. We asked what the difference would be with a realtor vs without one. New home builder explained that sometime the builder can give extra incentives, if the buyer does not have a realtor and that we would need to bring the realtor, before signing the contract if we decide to use a realtor.
Since the realtor (Nora) didn’t have to show us any homes (not a single house) or put together any contracts (no offer sheets), but because she was helped on our rental before we wanted to possibly include her. We only wanted to help her out if she could contribute some commission ($5000) to assist with the closing cost, seeing as she (Nora) did not have to show us a single house.
When asking our realtor in-regards to contributing towards our closing cost from her commission (3%) because we found a new build, she happily agreed. We later discovered that the builder was not paying the standard commission of 3%, but instead a flat fee of $8500, therefore our realtor (Nora) would still make $3500 for not showing us any homes or writing a single offer (NONE At ALL!), AKA free money ($3500). Before signing our new build contract and before signing with her (Nora), I asked her again (reconfirming a second time), Are you ok with the $5,000 towards closing from your commission (even at the $8500 flat fee commission), she stated “Of course!”.
Months go-by without discussing the $5,000 contribution while our home is being built, as closing approaches, we tried reconfirming her $5,000 contribution (For accurate numbers from mortgage company) and that is the point we start getting the run around. She doesn’t answer our questions regarding the money, she diverts to incentives that the mortgage company may or may not provide.
When complaining to the owner Bob Fales of the real estate company, my feedback from their office was that when I signed the contract to use their realtor, the buyer or seller was to pay 3% on the base model price, this was not discussed at all with us (why would any buyer do this). Never in the five homes we have owned previously, have we ever had such a horrible realtor and real-estate company. They completely went back on their word and then continued to inform us that they already paid us money towards closing because Nora’s commission was already reduced for doing NOTHING. However, this was NEVER communicated to us before signing any contacts.
Now we are stuck without additional incentives from the builder and having the builder payout $8500 for not doing anything. Please heed our advice and look for another firm and most certainly another realtor.

Daniel Rudy _{on Google}

Nov 15th, 2017

Recently sold our home with Fales Reality. Very happy with the whole company. Extremely professional and experienced that just made us comfortable and happy. Solid advice on market values, timing and decorating enabled us to sell in two days. Can't say enough about them and would recommend them to anyone!!!!!