Hilton Garden Inn West Monroe

Marianne Missildine _{on Google}

Apr 2nd, 2024

I love Hilton brand, however this specific location I was not impressed. The room was cleanish. The bathroom fan didnt work. The water was brown and slimy feeling. The towels were dingy brown. Some furniture pieces were needing replaced due to being worn out. The front desk staff was helpful but cleaning staff was loud and blocking hallways.

keith pickett _{on Google}

Mar 31st, 2024

Very clean

Heather Dummitt _{on Google}

Mar 31st, 2024

This hotel needs to be remodeled! I was very disappointed with how downhill it has gone. Rusty tubs, light bulbs out, wall paper peeling off, no tidying up of room on a 4 night stay. Breakfast used to be free for diamond member. Now it is $15.00. Cigarette butts littered in flower pots on patio.

Natalie F _{on Google}

Apr 3rd, 2024

The room was clean, the bed comfortable, but it is truly the staff that shine at this establishment. Traveling through from New Mexico to Florida my friend and I stayed at this hotel at the mid-point of our journey. The next morning as we departed at 5AM, I left my bag containing my laptop and other work devices in the parking lot, not to realize it until 2.5 hours and over 150 miles away. With a sinking feeling, I called the hotel, expecting the worst. What I received were Hilton Garden staff that checked the parking lot a few times until they found my bag and the manager Michael calling me not much later to assure me he would be happy to take it to UPS and overnight it to me per my request. The encounter has ensured that whereever I travel in the future, the Hilton will always be my first choice for lodging. Thank you, Michael and staff!

Earnest Curtis _{on Google}

Mar 31st, 2024

I arrived on that Friday and the lady that was at the desk was awful but I waited around and ate lunch at the hotel the kitchen staff was excellent and also the bartender I talked my softball team into staying there so we had a total of 15 rooms but after the tournament was over Saturday the night audit came outside after the rain and said she had complaints of us being outside and disturbing the I asked who complained no answer only thing was she came out side and seen a lot of African Americans guys outside and decided we was not patrons there not knowing we had almost a floor to ourselves from the rooms we had i never been so mad in my life because after asking how was we disturbing any one and we was in our vehicles waiting on the rain to stop so I asked the lady at the desk in the morning was there any reports of a disturbance last night nothing was in the long books but I was threatening calling the police on me the night before I recommend if u r color never stay there and yes it was a older white lady both Friday when I arrived and Saturday night that threaten to call the police on me
Food & drinks: Wonderful