Suburban Studios Waterloo

Jalisa Lisa Roby _{on Google}

Mar 29th, 2024

Do not book with them they have bed bugs, its a really foul smell when you come in, I came from out of town and when I told the employee about the bed bugs she was too tired to understand and was kind of snobby! Im very displeased with the communication and accommodation. I had a 1 king bed suite if Im not mistaken Im just very unhappy with everything!

Rocquala Montgomery _{on Google}

Feb 24th, 2024

BED BUGS!!!!! Poor poor customer service!

L Waters _{on Google}

Jan 26th, 2024

OMG! PLEASE LISTEN TO THE REVIEWS. Hotel is not as updated as pictures depict. Really ran down. Stains on ceilings, walls and floors. Hallways smell of urine. The rooms are bad, but the service from management is much worst! I checked into my room and signed the forms believing I received what was advertised, only for those forms to be used against me when requesting refund. I wasnt in my room couple minutes before I realized Id been deceived. My furniture in my king suite was tattered. I brushed that off and went to get cleaned up to find no soaps and my shower did not work. When I called downstairs using the room phone the mic didnt allow anyone to hear my voice. Calling from my cellphone I was told no other suites were available and I could be downgraded to double queen. I explained I reserved room for the suite but was told the manager was only person to reverse charges or rate change but they werent available until 9am. Thinking it wouldnt be an issue because the night clerk was understanding and apologetic I checked out and went to another hotel. BOY WAS I WRONG! I was yelled at by manager that my rooms shower was fixed recently after being repaired for the last month and shes quite sure the water works in that room because she personally installed the shower head. I reiterated how I found it inoperable. I needed to shower and disputed the issues with front desk immediately upon check-in. I was further yelled at and told I would be placed on the do l not rent list (as if I wanted to return) and hung up on. Currently disputing charges with my credit card company after Choice Hotels gave me points to offset charges.
Rooms: Very dated and worn furniture. Not clean. Man amenities didnt work. Shower did not function. No toiletries upon check-in