UnityPoint Clinic Family Medicine - West Waterloo

Lily Tullis _{on Google}

Jun 12th, 2023

Only place my sister and i will go. Everyone weve seen have been very friendly and welcoming. First office my sister has went to and felt heard. They care about your health and do not dismiss your concerns like the majority of offices Ive been to. Wonderful staff! Wonderful environment! Barely any wait time, i always schedule through the mychart app!

Kelby Edmonson _{on Google}

Oct 24th, 2022

Friendly.

Cody Richter _{on Google}

Apr 4th, 2023

Claiming to be open at 7 but when my fiance tries to call at 7:02 to reschedule she's waiting on hold for 20 minutes, there's no way they are that busy, they just didn't want to answer the phone, the previous time she called the receptionist was rude and catty towards her when she was trying to talk to our Dr or the nurse because they were supposed to setup her pt for her and instead had them keep calling way too early the pt would not leave a voicemail or extension and when my fiance called them back they kept her on hold over an hour and a half each day before disconnecting the line and setting the machine up to say that they were closed, my fiance explained this to the receptionist because they refused to transfer the call to even a voicemail for the nurse and basically said she was SOL if Dr O'Neal wasn't one of the best caring Dr's here I wouldn't even go to this location the receptionists are almost unwelcoming depending on who you get when you arrive or call