The Bunkbed Barn

Helena Fisher _{on Google}

Jul 28th, 2022

Top notch customer service! Ray customized a loft for us, and when it didnt work for our room he helped us find a way to modify it. Will post an updated review after we get the bed and the kiddos sleep on it.
Update 3 years later - the bed is wonderful. Its solid and can take anything my sons throw at it.

Abdur-Rahman S. _{on Yelp}

Jun 18th, 2022

Taj and Rebecca are both right. When I first dealt with Ray I loved the experience: great quality beds made with pride, reasonable prices and great customer service. In successive attempts to work with him or contact him, I found him down on his luck, struggling, and unresponsive. I chalk this up to a small business owner and operator getting overwhelmed by business, life, the pandemic or some combination of the above. Although the last experience was somewhat painful, I had more than enough good will left over from my initial experience to defend Ray to Rebecca and any other customers who may have been disappointed recently. I wish Ray back on his feet and all the best. The beds are still fantastically durable and I'm glad to have worked with him.

Karen Blythe _{on Google}

Mar 12th, 2022

DO NOT USE THIS COMPANY....Raymond just cashed a check I gave him in April a SECOND time!!!!
Cashed In April and now June 30th
Thief!

natasha ross _{on Google}

Feb 26th, 2022

I just got two sets of lofts made for my kids and they ar e very sturdy and looks great. I was very pleased with Ray and his too partners. They all show great customer service and got my beds done and delivered within days of my order. I would recommend this place if you want good quality and not compress wood

Kao-Ping Chua _{on Google}

Mar 16th, 2022

I've never written a negative Google review, as I try to give small business owners every opportunity to make things right and also try to give people the benefit of the doubt during the pandemic. The fact that I'm writing a negative review for the first time illustrates how deeply disappointed I am in The Bunkbed Barn, especially given all the other glowing positive reviews. Here are just a few of the many reasons our experience was a disaster:
1) Within a few days of the bunk bed being delivered, one of the corner posts started to crack for no reason at all (see picture). I tried multiple times to call and text the owner Ray, but have been ghosted. He says on his website that he guarantees his bunkbeds for life. Unfortunately, this appears to be an empty promise.
2) I asked him to make some slats for us instead of a bunkie board. We agreed this would happen. When the bunk bed was delivered, there were no slats, even though the previous day, I reminded him as well as the nice gentleman who delivered the bunk bed about the slats. Ray promised to deliver the slats on a Saturday. When Saturday arrived, I got a call stating that he had an emergency that forced him to turn his van around. He promised to deliver them Monday - fine. On Monday morning, I didn't hear anything from him. I called him and he told me he was at an auto shop because his brakes needed to be replaced. I honestly don't know whether he was telling the truth or just making something up because he didn't want to come out and fix the delivery problem. Regardless, I give him an ultimatum: deliver the slats the next day or refund the delivery fee. I don't normally do things like this, but it was important to prevent him from continuing to kick the can down the road.
He did deliver the slats the next day, but we were really disappointed to learn that basically he just bought some boards at a lumber yard, which we could have done ourselves without the markup. We assumed he was going to cut them. Also, the slats reeked of cigarette smoke.
3) It was virtually impossible to get an initial invoice, and when I finally did get one, there were charges that we never discussed, including an extra charge for custom staining (we bought a stain for him to use - he never said he would charge for using it). I let it slide because I was trying to support his small business and knew that the pandemic had make things hectic for him. But in light of how poorly we have been treated since then, letting it slide was a mistake.
I hope Ray will take this feedback and use it to improve his business. In the meantime, I would caution others against buying anything from him unless he gets his act together.