Bank of America (with Drive-thru ATM)

Dess Harley _{on Google}

Jan 8th, 2024

I have been coming here for awhile but the lady at the front desk today was absolutely rude. Im not sure if she is new but the way she handed me my money, didnt even put it in an envelope. I asked her for an envelope she handed me a stack of 50. She threw my money. Just absolutely rude. Im not sure if what her name is but she has dread locs, lipstick and glasses and brown skin. The worst customer service Ive received here yet. Ugh.

Alexander Eubanks _{on Google}

Nov 8th, 2023

The attitude of one of the bank tellers was horrible today! I asked him to help me complete a deposit slip and he told me to step aside for other customers and refused to help me after I waited in line for an hour. He was rude and angry and needs to be fired. This branch was trash before, but it's a complete dumpster fire now. I received no help and had to leave with my cashier's check. I will be depositing these with Community Bank of the Chesapeake moving forward and not utilizing Bank of America with their multiple people running around with iPads in the branch doing nothing. FUN UPDATE - ATM ATE MY MONEY AND NOBODY AT THE BRANCH COULD HELP ME.

Alex E _{on Google}

Oct 10th, 2023

I cannot even begin to tell you how horrible this branch is. Avoid going to this location at all costs. The ATMs take deposits and steal money, the employees inside are rude and awful and don't know how to help with anything except you depositing your money with them. I told them an ATM stole my deposit and then malfunctioned and they told me they couldn't help me because I didn't have an appointment. One of the managers, Stella, didn't know the number to call and said to call the number on the back of the debit card (which was the wrong number). She was so incredibly rude if I were a branch manager I would fire her. Everyone refused to help me and was extremely rude. This branch needs a complete overhaul. Despicable, disrespectful and useless employees work here. Shore United treats their people 10x better so I opened an account there and will limit my BOA transactions from now on.