Zorn

Pamela Snyder _{on Google}

Apr 4th, 2024

I had a homeowners policy with Auto Owners that I purchased through Zorn Insurance in Vidalia, GA. In March, 2023 water began to pour down my chimney into my fireplace. I called Angie (my agent) and told her about the water but also told her I didn't want to file a claim at that time. In April, we had 2 hail storms in Soperton. In June, we realized we still were having water issues and hired a guy to build a "cricket" to route the water around the chimney and off the roof. In August, we had 2 or 3 really bad wind storms. We lost 2 pine trees and a huge pecan tree. You would think the hail and wind might have made things worse with my situation. In November, I realized the paint on the right side of my fireplace was beginning to crack. I called Angie and filed a claim. Auto Owners Adjustor, Ben Pearson, called and said he was sending an independent adjuster, Brandon Doty, to inspect the damage. He walked all over my roof and then came inside. He placed a moisture meter on the side where the paint was cracking and told us there was no moisture behind the paneling. When he left, we pulled a section of paneling off the wall and we literally squeezed the water out of the insulation. They want to place all of the blame on an improperly installed cricket. The water started coming into my house in MARCH, the cricket was installed in JUNE. When all was said and done they offered me $160.95 over my deductible to fix my house. I did not accept that ridiculous offer and currently have spent almost $8500 to repair my house. I called and asked to speak to Mr. Zorn yesterday and apparently he is too important to speak with clients so they passed me off to my agent who just wants to tell me how hard she has worked to help me, blah, blah and I shouldn't fuss at her, etc. Maybe she got upset because I told her I wouldn't insure my dog with Auto Owners and I would make sure I let others know how I have been treated. I would love to speak with someone from Auto Owners as long as they are not involved with Zorn Insurance in Vidalia!!! Pictures are available.

Kevin Copeland _{on Google}

Mar 31st, 2020

All Good!!!!!

Peggy Lawrence _{on Google}

Nov 1st, 2019

Always very friendly and helpful