Cole Parmer Instrument Co

Samuel Chávez _{on Google}

Nov 14th, 2021

(Translated by Google) Total delay in the delivery dates, every time I consult they postpone the dispatch, they never answer an email, they have charged me more than $ 1,500.00 USD and that they do not answer an email leaves much to be desired
(Original)
Atraso total en las fechas de entrega, cada vez que consulto van postergando el despacho, nunca contestan un correo, me han cobrado mas de $1,500.00 USD y que no contesten un correo deja mucho que desear

Torre Montoya _{on Google}

Nov 26th, 2020

Shipping is slow, they randomly put things on hold, limited or no in depth equipment instructions, unorganized, etc.
We have pay extra for shipping and still receive it a week later

Phil Nash _{on Google}

Nov 17th, 2020

Where do you start with this company? Purchased a faulty heat treat oven $5000.00 +. It was bad out of the box. Tried to get some sort of resolution. Day after day since the 17th of February. Today is the 23rd and finally tried to call on hold for 40 minutes. This is the worst customer service I ever had to deal with in my 40 years in this business. Never again!!
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Cody Langenfeld _{on Google}

Sep 22nd, 2020

I'm a Clinical Engineer who was trying to get some pressure gauges calibrated through them recently and have gone through hell just to get an accurate quoted price/get someone to email me back. I have called call countless companies to coordinate repairs/calibrations but this company required, 5 separate calls and hours of being put on hold... and the gauges have still yet to be calibrated. Some people taking the calls don't even recognize the model number presented to them but others know right off the bat. Didn't make a difference that some knew because the ones that did all forgot to send me the quote/email or never entered the interaction into their system for reference. Every call i had to start from scratch and was met with rude/confused employees. In all my years as a biomed I've never encountered this level of disorganization. Stay far away.