T-Mobile

Amy Rodriguez _{on Google}

Nov 29th, 2023

Horrible customer service. I called ahead and asked if I could get a new screen protector and I was told that if I come into the store I can order a new one. Great, I walk in and off the bat I'm told someone will be right with me. I'm standing there for 15 minutes before someone comes out. Mind you when I see an employee walk out of the back room there are THREE other employees sitting around talking. I explain my issue, give all my information and after everything Aaron tells me that he can't do anything about it even though I called ahead and was told something different. It has now been 30 minutes and he tells me to try a different store with a petty attitude for no reason after I was extremely patient and kind towards him after having to wait for so long when there were people clearly available to help. At this point I'm fed up and I say, "so I waited here for nothing?" And all he has to say is, "pretty much yeah." So rude, didn't apologize for anything. It's not their fault they don't have the product but I called ahead and explained my issue thoroughly and I was told I would be able to receive help. What the cherry on top is while I was being helped 2 other customers walked in and were helped IMMEDIATELY. Yet I had to stand there and waste 30 minutes of my time while the other customers were helped out in less then 10 minutes. Go to a different location, they clearly don't understand what they're doing here.

John Puccetti _{on Google}

Jul 18th, 2023

I came to this store to switch my phone service from Consumer Cellular because consumer Cellular is changing from T-Mobile to AT&T. I spent several hours at different times attempting to make the change. I gave up trying and decided to move my service to T-Mobile. The store manager Karen spent two hours patiently, skillfully and successfully solving the problem. Thank you!

Gilbert P. Ruby _{on Google}

Jun 14th, 2023

Walked in with a question and got it answered.

Dana W. _{on Yelp}

Dec 28th, 2022

Been to this location a few time and last 2 times was helped by Berniece and she is terrific! Not only is she as nice as can be but she's super fast and through as wlell. Total rockstar! If you go there, ask for her is she is available, you will be so glad you did!